Customer Success Partner Senior Advisor

**We help the world run better**

SAP Signavio is revolutionising the way businesses think about their processes. Offering a powerful, all-in-one platform to optimise business processes and drive intelligent business decisions through data driven insights.

Our passion is creating products that people love to use in a place where new ideas are a top priority and implemented rapidly.

SAP Signavio provides an exciting opportunity for the right person to take on a start-up core within an established company and to be a big part of the growth and future development of this organisation.

Customer Success Partners (CSPs) are responsible for the post-sale lifecycle of the customer. CSPs will drive value for the customers’ investment, leading to successful outcomes, retention, renewal, and growth. To achieve this, you will become a trusted advisor to these customers, will deeply understand their business and their needs. This role involves working closely with internal and customer account teams, senior executives and users, engaging in product, technical and commercial conversations at multiple levels. You will be the customer’s internal advocate, helping ensure an excellent experience.

**Responsibilities also include the following**:

- Serve as the primary point of contact post sale.
- Assume overall customer adoption responsibility and escalation management.
- Develop a trusted advisor relationship with customer stakeholders and executive sponsors to drive product adoption and ensure they are leveraging the solutions to achieve business value.
- Partner with internal SAP stakeholders to align account activities with the customer's business case and strategy.
- Educate customers on new features and releases.
- Monitor adoption and utilisation trends, provide recommendations based on customer’s business needs.
- Identify renewal risk and collaborate with internal teams to ensure a successful renewal.
- Identify upsell/cross-sell opportunities.
- Conduct periodic customer reviews.
- Serve as the voice of the customer to drive continuous improvement across all areas including product.
- Work with the SAP teams to properly position Professional Services/consulting.

**YOUR PROFILE**
- 5+ years of experience in a client-facing role ideally customer success, managing relationships with large/global, complex organizations, working with a technical/SaaS product.
- Sophisticated business sense and understanding of underlying drivers/strategy of our customers business.
- Track record of leading complex conversations and persuading others to act based on requirements and value provided by solutions.
- Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders.
- Track record of achieving targets and goals.
- Track record of managing large, complex projects/programs.
- Handled difficult customers or situations and can demonstrate resolutions.
- The motivation and flexibility to work in a high-growth environment where things can change quickly.

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 353088 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.