Customer Success Manager

4 days ago


Queenstown, Singapore SAP Full time

**We help the world run better**

**What you’ll do**
- Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes
- Take on full responsibility for 35-40 customers across Asia Pacific and Japan.
- Build and strengthen relationships with your customers to become their trusted advisor
- Develop and expand your accounts by driving product adoption and increasing user base in customer accounts
- Work with state-of-the-art Customer Success tools (Gainsight, Salesforce) backed by a Customer Success Operations team
- Add your style to a global and diverse Team LeanIX, a fast-growing tech company and leader in the Enterprise Architecture category
- Ensure a successful and robust onboarding experience for all new customers
- Translate customer feedback into product requirements

**What you bring**
- 3+ years of experience in an internationally operating consulting company with direct customer interaction in IT organizations, or a customer-facing role in the B2B SaaS industry (or related business).
- Experience with IT Management, IT Service Management or Enterprise Architecture domain is a plus.
- Experience in IT project management, delivery and project methods is a plus
- Ability and experience to structure and prioritise your work and the work of others
- 1+ year working knowledge with Customer Success tools, e.g., Gainsight is a plus
- Exceptional English language skills (written and spoken), especially technical vocabulary.
- Proficiency in Japanese is a plus. Please indicate your language skills in your CV.

LeanIX

**We build breakthroughs together**

**We win with inclusion**

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.

**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Requisition ID: 387636 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.



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