Customer Success Internship

3 days ago

Queenstown, Singapore Invigilo AI Full time $24,000 - $60,000 per year

Company

Invigilo AI

Designation

Customer Success Internship

Date Listed

25 Jul 2025

Job Type

Entry Level / Junior Executive

Full/PermFree/ProjIntern/TS

Job Period

Immediate Start, For At Least 6 Months

Profession

Admin / Secretarial

Industry

Artificial Intelligence / Smart Automation

Location Name

Ayer Rajah Crescent, Invigilo - Safety Video Analytics, Singapore

Address

71 Ayer Rajah Crescent, #02-01, Singapore 139951

Map

Allowance / Remuneration

$800 - 1,500 monthly

Company Profile

Invigilo Technologies is a fast-growing AI startup on a mission to create safer industrial worksites through cutting-edge video analytics. Our platform leverages computer vision, and IoT to detect unsafe actions and conditions in real-time, helping companies across construction, manufacturing, logistics, and oil & gas enhance workplace safety. We are trusted by safety-conscious teams across the world. If you're excited about building impactful technology and shaping the future of workplace safety, we'd love to have you on our journey.

Job Description

Role Overview

As a Customer Success Intern, you'll work closely with our clients to ensure smooth onboarding, adoption, and usage of our safety AI platform. You'll also support our internal teams with documentation, feedback loops, and process improvements to drive client satisfaction and retention.

What You'll Do

  • Assist in onboarding new clients to our AI safety platform
  • Support day-to-day communication with customers to resolve inquiries and ensure platform adoption
  • Prepare customer-facing documentation, training materials, and performance reports
  • Gather client feedback and coordinate with Product and Tech teams for enhancements
  • Monitor usage metrics and flag potential churn or upsell opportunities
  • Participate in safety audits, user walkthroughs, and training sessions
  • Support the Customer Success Manager in refining playbooks, SOPs, and CRM hygiene

What We're Looking For

  • Strong communication and interpersonal skills
  • Detail-oriented with excellent organization and follow-up
  • Tech-savvy, comfortable learning new platforms and tools quickly
  • Proactive, eager to learn, and takes ownership of tasks
  • Bonus: Experience with customer-facing roles, startups, or safety/industrial sectors
  • Bonus: Familiarity with CRM tools like HubSpot or Notion

What You'll Gain

  • Hands-on experience in B2B SaaS customer success
  • Exposure to AI-powered safety solutions used by global industrial players
  • Mentorship from the founding and operations team
  • Certificate of completion and potential for a full-time offer

Application Instructions

Please apply for this position by submitting your text CV using InternSG.

Kindly note that only shortlisted candidates will be notified.

Apply for this position

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