Customer Success Associate

1 week ago

Queenstown, Singapore Adventus Singapore Pte Ltd Full time

The Adventus Customer Success team is responsible for the retention, growth, and satisfaction of our customers. Reporting to the Head of Customer Success, the Customer Success Associate:

- Is fanatical with customer satisfaction
- Is the single point of contact for about 10 to 30 corporate customers in respect of service delivery across 9 business units.
- Works closely with the representatives of business units and support departments to ensure that services are delivered effectively and efficiently
- Establishes and maintains good relationships with customers to ensure successful partnerships with Adventus.
- Monitors and ensures Service Level Agreements are met.
- Prioritizes, and follows up on issues raised by the customer in a timely manner.
- Conducts service reviews with customers supported by relevant reports, trend analysis and statistics to pro-actively support and optimize the customer’s ICT environment.
- Any other ad-hoc duties as required or assigned

**Job Requirements**:

- At least a Diploma in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
- Credible, reliable, and with Integrity. These are non-negotiables for building trust between Adventus and our customers.
- Self-motivated and pro-active in resolving issues raised by the customer.
- Effective interpersonal skills, both written and presentation
- Strong analytical and problem-solving skills
- Pride in delivering excellent work, with the ability to thrive under a high paced environment
- 2-4 years of experience in a stakeholder engagement

**What we provide**:

- A fun, exciting, fast paced and high growth work environment
- The company of customer centric, competent and high performing colleagues.
- Opportunities to challenge and stretch yourself for your career development.
- The satisfaction of delivering excellent services to your customers and help them transform their ICT environments

**Job Types**: Full-time, Permanent

**Salary**: $3,500.00 - $4,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus

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