Customer Service Technician

6 days ago


Queenstown, Singapore IPSCOM Private Limited Full time

Communicates with customers via phone / face to face to identify and diagnose for demo or technical issues
- Conduct simply repairs according to the diagnosis
- Conduct demo of machine operations for customer
- Knowledge in disassembling and re-assembling of machines according to the manual.
- Ensure data accuracy when keying into the system for Part ordering or inventory.
- Ability to respond to customer service requests within the Service Level Agreement (SLA) timeframe.
- Helps drive a positive customer experience by building relationships and exhibiting great customer service.

**Job Requirement**
- Minimum NITEC / Diploma or equivalent.
- Preferably with at least 1-3 years relevant experience
- Strong ability to prioritize and multi-task in a fast-paced environment.
- Good communication and customer service skills.
- Technical knowledge/background is a must.
- Knowledge of Microsoft World and Excel

**Salary**: $1,800.00 - $2,500.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Sales: 3 years (preferred)

Work Location: In person



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