Field Service Technician

**Company Description**
Every minute of every day, Smiths Detection’s threat detection and security screening technology helps to protect people and infrastructure, making the world a safer place.

Smiths Detection, part of Smiths Group is a global leader in the development, manufacture and management of security and detection solutions designed to make the world a safer place. Our technology provides threat detection and screening solutions for customers in our key markets: aviation, ports and borders, defence, and urban security.

Our expertise spans 21 global offices, seven manufacturing sites and five R&D centres, with a global network of 3,000 dedicated colleagues contributing towards over 40 years at the frontline of advances in safety and security.

This results in careers built on variety and the opportunity to work on a range of state-of-the-art solutions, where you can develop your knowledge and experience every day.

We are seeking a skilled and customer-focused Field Service Technician (Depot) to join our team in Singapore, Singapore. In this role, you will be responsible to conduct service, maintenance and installation of Smiths Detection systems and equipment in order to meet and exceed the customer's expectations with regards to operational availability and system performance of Smiths Detection's products at customer sites, ensuring optimal performance and customer satisfaction.
- Responsible for meeting daily service repair needs and driving customer satisfaction
- Installs, repairs and maintains X-ray equipment, trace detectors and military equipment; provides customer training as required
- Documents all inspections, maintenance, repair work and submits paperwork in a timely basis
- Order, install, and return parts and manages repair parts cycle time
- Reviews all logs for open issues and prepares formal reports to customers as necessary
- Participates in Service sales opportunities and assists with promoting and implementing revenue programs
- Ensures that tools and test equipment are properly maintained and calibrated
- Assesses product/equipment performance based on field support data; recommends modifications or improvements
- Seeks to provide technical support to customers and other service professionals as required
- May participate in site surveys, pilot program service activities, attend meetings, champion special projects and prepare exclusive reports
- Possesses a solid level of technical knowledge on the company’s products
- Maintains clear and concise business communication proficiency, both oral and written
- Establishes and maintains a close relationship with senior level FSE’s and Product Specialist in order to support the needs of the customer and remain aware of current technical trends
- Exercises every available measure to control and minimize costs
- Overtime beyond work hours may be required
- Comply with and ensure department compliance with Company health, safety and environmental policies
- Comply with all applicable export control and security regulations
- Other duties as required by the Manager

**Qualifications**
- Engineering Diploma, Higher NITEC/NITEC or Related Trade Certification in electrical, electronic, or mechanical fields (Military training in relevant areas may be considered)
- Fresh graduates with relevant knowledge of electrical and electronic systems are welcome
- Proven troubleshooting skills and ability to diagnose and resolve technical issues efficiently
- Strong knowledge of trace and X-ray technologies
- Excellent customer service and communication skills, both verbal and written
- Proficiency in using Microsoft Office Suite and aptitude for learning specialized software programs
- Physical ability to lift and carry up to 25 kg and perform tasks requiring full body mobility
- Experience operating equipment such as carts, hoists, davit cranes, and pallet jacks
- Valid Class 3 driver's license and willingness to travel within the Singapore area
- Flexibility to work outside regular business hours, including evenings and weekends when required
- Strong problem-solving skills and ability to work independently in a fast-paced environment
- Excellent time management and organizational abilities
- Commitment to safety and adherence to company policies and procedures
- Adaptability to work in various environments, including industrial settings

**Additional Information**
Join us and we’ll help build your career, with excellent training and opportunities for career growth across the business, both locally and globally. You’ll experience an inclusive environment, with strong leadership and a focus on safety and wellbeing. You’ll also have the flexibility to choose from a wide range of benefits to suit your lifestyle, offering you and your family support from a health and wellbeing, financial and lifestyle perspective.

**Join us and work for a world-leader, with the benefits and training to reward your dedication and skills. Be part of a team where we