Field Service Engineer

2 days ago

Queenstown, Singapore Bruker Full time

Overview:
Today, worldwide more than 9700 employees are working on this permanent challenge at over 90 locations on all continents. Bruker continues to build upon its extensive range of products and solutions, its broad base of installed systems and a strong reputation among its customers. Being one of the world's leading analytical instrumentation companies, Bruker is strongly committed to further fully meet its customers’ needs as well as to continue to develop state-of-the-art technologies and innovative solutions for today's analytical questions.

**Bruker - Innovation with Integrity.**

**Responsibilities**:
**SUMMARY OF RESPONSIBILITIES**:

- Performs site surveys, pre-installation, installation of Bruker Semiconductor Metrology Tools (AAFM(NanoMet), AFMi, TSOM & X-ray) for customers both domestic and international
- Provide high level technical support to external customers at their location
- Provide on-site training to the customers
- Develop Service technical documentation
- Timely and professionally handle field service calls and issues arising from the field service
- Timely complete and submit all required paperwork
- Flexible schedule to accommodate our customer’s needs
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Communicate with the customer to ensure satisfaction and implement any necessary corrective actions
- Up to 30% traveling required within Southeast Asia (at times with short notice)
- Misc. other duties commensurate with the capabilities of a Field Service Engineer

**ESSENTIAL FUNCTIONS**:
**ADDITIONAL RESPONSIBILITIES**:

- Pre-sales support
- Other duties as assigned

**EDUCATIONAL/EXPERIENCE REQUIREMENTS**:

- Bachelor’s degree or equivalent technical qualifications in electrical/ mechanical engineering or physical sciences. Masters or higher-level education is preferred. Metrology experience within Semiconductor Market an advantage.
- Working knowledge of MS Office, Excel. Working knowledge and ability to test and troubleshoot mechanical, electrical analog and factory Automation
- Up to 5 years of relevant Semiconductor industry experience, preferably metrology products and with hands on instrument experiences.
- AAFM, AFM and X-ray service experience or background in Technical Support preferred.

Bruker is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.

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