Customer service admin

3 days ago


Kampong Ubi, Singapore SING SPARE PARTS CO PTE LTD Full time $3,000 - $6,000 per year

About the role

We are seeking a dedicated and customer-focused Customer Service Admin to join our team at SING SPARE PARTS CO PTE LTD' in Ubi, Singapore. This full-time role is an integral part of our administrative and office support operations, helping us provide exceptional service to our valued customers.

What you'll be doing

  1. Handling incoming customer inquiries and requests via phone, email, and whatsapp
  2. Providing accurate and timely information to customers about our products and services
  3. Processing customer orders, returns, and exchanges efficiently
  4. Maintaining detailed records and documentation related to customer interactions
  5. Escalating and resolving complex customer issues in a professional and empathetic manner
  6. Collaborating with cross-functional teams to ensure customer satisfaction
  7. Continuously identifying opportunities to improve customer experience and processes

What we're looking for

  1. Excellent customer service and communication skills, both verbal and written
  2. Strong problem-solving and decision-making abilities
  3. Proficiency in using customer service software and Microsoft Office suite
  4. Ability to remain calm and professional under pressure
  5. Previous experience in a customer service or administrative role, preferably in the retail or logistics industry
  6. Familiarity with office administration and inventory management processes
  7. A team player with a positive attitude and a genuine desire to help customers

What we offer

At SING SPARE PARTS CO PTE LTD', we value our employees and strive to create a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

  1. Comprehensive health and wellness programs
  2. Opportunities for professional development and career advancement
  3. Employee discount on our products and services
  4. Team-building activities and social events

About us

SING SPARE PARTS CO PTE LTD' is a leading provider of high-quality automotive parts and accessories in Singapore. Established in 1985, we have a reputation for excellence, innovation, and exceptional customer service. Our mission is to be the trusted partner for our customers, delivering reliable products and solutions that keep their vehicles running smoothly.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.



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