Customer Service Specialist/Executive

3 days ago

Kampong Ubi, Singapore CATALYSTE PTE. LTD. Full time $30,000 - $60,000 per year

Catalyste represents a portfolio of leading interior surface brands across Asia-Pacific, partnering with designers, architects, and project owners to deliver creative, meaningful solutions for residential and commercial spaces. Our showroom, CATALAB, is where inspiration meets expertise — a space designed to showcase our premium collections and spark ideas.

As our Customer Service Specialist/Executive, you will be the first point of contact for visitors, ensuring every interaction reflects our commitment to design excellence and service quality. This role blends client engagement, design product presentation, and marketing/event support — ideal for someone with a genuine passion for interiors and materials.

Why Join Catalyste
  • Work in a beautiful, design-forward showroom with premium global brands.
  • Collaborate with a creative, passionate team in the interiors industry.
  • Be part of exciting design events and projects shaping spaces across Asia-Pacific.
What You'll Do

1. Showroom Experience & Client Engagement (CATALAB Experience Hub)

  • Greet and host all showroom visitors, including walk-ins and scheduled appointments, ensuring a warm and professional experience.
  • Present product collections confidently and prepare customized sample sets or marketing materials.
  • Maintain the showroom's cleanliness and visual standards, including samples, catalogues, and electronic touchpoints.
  • Collaborate with the creative team to refresh product displays and support visual merchandising updates.
  • Drive visitor engagement through initiatives like Google Reviews and social media tagging.
  • Gather visitor feedback and assist in lead tracking post-visit.

2. Customer Enquiries & Sales Coordination

  • Respond promptly and professionally to enquiries via WhatsApp, phone, social media, email, and web forms.
  • Route leads to the appropriate departments and maintain accurate records of all customer interactions.
  • Coordinate with sales and warehouse teams for timely sample fulfilment and courier dispatch.
  • Generate monthly reports on showroom visits, lead sources, and client engagement trends.

3. Sample & Inventory Management

  • Monitor stock levels for samples, catalogues, product labels, and other marketing materials.
  • Coordinate weekly restocks and sample movement with the warehouse team.
  • Perform routine quality checks and ensure accurate inventory records in the CRM system.

4. Marketing Administration & Event Support

  • Maintain marketing documentation, including SOPs, trackers, and sample logs.
  • Assist in the planning and coordination of marketing campaigns, gifting initiatives, and showroom events.
  • Support event logistics such as set-up, guest registration, and basic content capture (e.g., photos or videos during events or client visits).
What We're Looking For
  • Diploma or Degree in Marketing, Business, Communications, or a related field.
  • 1–2 years of experience in customer service, showroom operations, marketing admin, or sales support.
  • Strong communication skills and a customer-focused attitude.
  • Well-organized with high attention to detail and ability to multitask.
  • Proficient in Microsoft Office (Excel, Word, Outlook); CRM or inventory software experience is a plus.
  • Able to work onsite for a 5 day work week (Monday - Saturday) and support events when needed.

  • Sales Executive/Product Specialist

    2 weeks ago

    Kampong Ubi, Singapore Bio Laboratories Pte Ltd Full time $40,000 - $80,000 per year

    Bio Lab has played a leading role in providing a broad range of products and services to the life science research and clinical diagnostics markets over the past 30 years. We focus on serving customers through the innovative and responsible application of science and technology. Bio Lab prides itself on its efficient customer service and technical service...

  • Customer Service Officer

    2 weeks ago

    Kampong Ubi, Singapore Trans Eurokars Pte Ltd. Full time $3,000 - $4,000 per year

    Duties & Responsibilities:Provide phone support for customers with their enquiries, requests, and/or complaints and to provide maximum customers' satisfaction and service excellenceHandle inbound calls and assist customers to make service appointments via e-booking system if customer is computer illiterateConduct outbound calls and make appointment booking...

  • Customer Service Officer

    2 weeks ago

    Kampong Ubi, Singapore VOIS PTE LTD Full time $30,000 - $60,000 per year

    THE ROLEResponsible for supporting the manager in planning, developing and deepening marketing opportunities of new and existing sales channels.KEY ACCOUNTABILITIES·     Handle enquiries via phone, email and social media platform·     Prepare sales proposals for existing and new customers·     Execute order processing and order fulfilment...

  • Customer Service Executive

    6 days ago

    Ubi, Singapore FTL Group Pte Ltd Full time

    Job Responsibilities: Deal directly with customer or agents for the air freight / sea freight operation and customer service matters Support / co-ordinate with customer service team and sales team in searching for the contractor’s cost for trucking / shipping liners / airliners etc. Complete documentations including billing invoice. Full operations...

  • Customer Service Executive

    2 days ago

    Ubi, Singapore M AND M PTE. LTD. Full time

    **Roles & Responsibilities** **Job Highlights**: - Vibrant and energetic work culture - Multiple Skills development - Opportunity to learn from professionals The Magic Wrap is a new emerging brand, with a goal to do renovation in a more sustainable way, reducing the environmental damage done by the related industry. Our customer support plays an...

  • IT Technical Specialist

    3 days ago

    Kampong Ubi, Singapore NSPIRE GROUP PTE. LTD. Full time $30,000 - $40,000 per year

    CompanyNspire GroupDesignationIT Technical SpecialistDate Listed12 Aug 2025Job TypeEntry Level / Junior ExecutiveIntern/TSJob PeriodFrom Oct 2025, For At Least 3 MonthsProfessionIT / Information TechnologyIndustryComputer and ITLocation NameUbi Avenue 1, SingaporeAddressUbi Ave 1, SingaporeMapAllowance / Remuneration$ monthlyCompany ProfileNspire provides...

  • Service Sales Executive

    3 days ago

    Kampong Ubi, Singapore MTC Consulting Pte. Ltd. Full time $33,600 - $50,000 per year

    The Service Sales Executive identifies and develops new business opportunities, builds client relationships, and drives sales through tailored service solutions. The role involves market research, lead generation, client engagement, and contract negotiation to meet sales targets, while maintaining a customer-focused and results-oriented approach.Basic up to...

  • Sales Executive

    2 weeks ago

    Kampong Ubi, Singapore Harmony New Energy Auto Service (Singapore) Pte. Ltd. Full time $40,000 - $60,000 per year

    Job Title: Sales Consultant - BYD and DenzaLocation: Ubi / Tanjong PagarJob Description:Key Responsibilities:Proactively generate leads and convert enquiries into test drives and closed sales.Understand and promote the unique selling points of BYD EVs, including technology, features, and environmental benefits.Build and maintain strong relationships with...

  • Customer Service

    2 days ago

    Ubi, Singapore Schmid Telecom Singapore Ltd Full time

    Customer Service Representative Needed **Job Type**: Part-time **Salary**: Up to $4,060.55 per month Expected hours: No more than 20 per week Schedule: - Early shift - Monday to Friday Supplemental pay types: - Overtime pay - Performance bonus **Experience**: - Customer service: 1 year (preferred) Ability to Commute: - #07-19 Ubi Techpark,...

  • Showroom Specialist

    2 weeks ago

    Kampong Ubi, Singapore CATALYSTE PTE. LTD. Full time $30,000 - $50,000 per year

    Catalyste represents a portfolio of leading interior surface brands across Asia-Pacific, partnering with designers, architects, and project owners to deliver creative, meaningful solutions for residential and commercial spaces. Our showroom, CATALAB, is where inspiration meets expertise — a space designed to showcase our premium collections and spark...