Customer Service Executive
3 days ago
**Roles & Responsibilities**
**Job Highlights**:
- Vibrant and energetic work culture
- Multiple Skills development
- Opportunity to learn from professionals
The Magic Wrap is a new emerging brand, with a goal to do renovation in a more sustainable way, reducing the environmental damage done by the related industry.
Our customer support plays an important role ensuring the success of the company's vision. Enhancing the brand awareness and loyalty of current and new customers.
**Responsibilities**
- Building customer relations to deliver optimal sales and aftersales support to our clients. Customer interaction includes online platforms messengers and live chats
- Ability to effectively work with a team
- Problem solving skills needed to be able to quickly resolve customer complaints and other issues that may arise from time to time
- Staying up to date with multiple product knowledge and understanding customer needs across different services and assisting them.
- Daily Ad Hoc tasks to be handled from time to time based on performance and strength.
**Requirements**:
- This role requires you to have the ability to be customer centric, passionate and understanding that customer engagement is a key constitute in the growth of the brand.
- Focused and decisive, able to be independent to handle different situation.
- Network with various departments and groups that are involved in customer support, orders, and processing.
- Be a team player to accomplish related task.
**Bonuses**
- Great with computers and software.
- Well verse in verbal communications.
The Magic Wrap is a brand held by the company. We're focusing on promoting a more sustainable way to do renovation, reducing the needs of deforestation and environmental impact. Join us on our green movement
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