Customer Service Officer
5 days ago
JOB DESCRIPTION
- Manage orders related to enquiries from customers
- Process orders received from emails, portals and faxes
- Data entry, tracking and record-keeping in sales-related environment
- Interface and coordinate with Sales, Procurement, Warehouse and Logistics to ensure seamless order fulfilment on time
- Ensure correct pricing in orders processed
- Resolve issues arising from orders processing with internal stakeholders
- Build sustainable relationships and gain trust with existing customers through effective and interactive communication
- Other ad-hoc projects as assigned
- 5.5 days work week
REQUIREMENTS
- Minimum GCE 'N' Level with 2 year of relevant experience
- Excellent communication and relationship skills
- Meticulous and hard working
- Able to work in a very fast pace environment
- Good IT skills
- A proven track record of performance and delivery
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