Customer Service Executive

1 day ago

Kampong Ubi, Singapore Harmony New Energy Auto Service (Singapore) Pte. Ltd. Full time $40,000 - $60,000 per year

Job Title: Customer Service Executive - BYD/Denza  5.5days works week

Location: Ubi

Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, and chat.
  • Assist in booking appointments for customers.
  • Troubleshoot and resolve customer issues and complaints in a timely manner.
  • Coordinate with internal departments, including sales, marketing, and technical support, to address customer needs effectively.
  • Maintain accurate records of customer interactions and transactions using CRM software.
  • Monitor customer satisfaction levels and identify areas for improvement in service delivery.
  • Provide feedback to management regarding customer concerns, trends, and opportunities for improvement.

Qualifications:

  • High school diploma or equivalent; bachelor's degree preferred.
  • 2+ years of experience in customer service or related field.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to multitask and prioritize tasks effectively.
  • Proficiency in Microsoft Office and CRM software.
  • Knowledge of automotive industry and electric vehicles is a plus.
  • Fluency in multiple languages is an advantage.

Benefits:

  • Competitive salary commensurate with experience.
  • Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
  • Opportunities for career advancement and professional development.
  • Dynamic and collaborative work environment with a diverse team of professionals.

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