Customer Service Executive Ubi 5 Days

10 hours ago


Ubi, Singapore Simply Hamper Singapore Pte Ltd Full time

**Job Purpose**:
The Customer Service Executive will be responsible for assisting the team to manage customer queries, complaints and upholding a high level of customer satisfaction. The staff will also be tasked to check and track order status, and escalate complaints across a number of communication channels.

**Responsibilities**:
**Customer Service**
- Maintaining a positive, empathetic and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Handle customer enquiries and helping customers to resolve issues regarding the online stores
- Work with E-Commerce team to manage service recovery for customers for customer satisfaction
- Other miscellaneous tasks

**Online Store Operations**
- Assist in creation of orders.
- Assist customers on amending their order details

**Job Types**: Part-time, Permanent
Part-time hours: 44 per week

**Salary**: $2,200.00 - $2,600.00 per month

**Benefits**:

- Employee discount
- Health insurance

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 2 years (required)



  • Ubi, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Manage the Service Department to achieve business growth and profitability - Maintain suitable margins, control stock and equipment, and ensure customer satisfaction - Coordinate with production staff and collaborate with Directors, General Manager, and Senior Managers of affiliated companies to achieve common objectives - Negotiate...


  • Ubi, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Manage the Service Department to achieve business growth and profitability - Receive and schedule service calls, allocating necessary resources - Ensure appropriate staffing levels and generate sales revenue to meet targets - Maintain suitable margins, control stock and equipment, and ensure customer satisfaction - Coordinate with...

  • Service Technician

    2 weeks ago


    Ubi, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Retrofit automatic door parts and conduct site checks to troubleshoot and diagnose issues. - Provide detailed site reports to clients and perform testing, commissioning, decommissioning, and risk assessments. - Maintain service vehicle and equipment, work with sales team and attend meetings as needed. - Perform any other duties...

  • Warehouse Assistant

    2 weeks ago


    Ubi, Singapore One Vogue Pte Ltd Full time

    Responsibilities - Accept incoming deliveries. ensuring that when it is received, the inventory is precise and in good condition. - The concurrent end of all inventory processes. - Utilizing and keeping up warehouse machinery, such as a forklift. - Arranging for the movement and placement of stock. - Selecting and inspecting the goods before sending. -...


  • Ubi, Singapore One Vogue Pte Ltd Full time

    Responsibilities - Accept the deliveries that come in. ensuring that the inventory is accurate and in good condition when it is received. - The simultaneous completion of all inventory processes. - Using and maintaining warehouse equipment, such as a forklift. - Preparing the stock for movement and placement. - Choosing and examining the products before...


  • Ubi, Singapore One Vogue Pte Ltd Full time

    Responsibilities - Build a relationship with the retail establishment's staff. - Planned weekly trips to the stores. - Place the stocks and racks so that the goods are presented properly. - Verify the costs, details, and offers; if required, send photos. - To clean the end-cap region of dust and stains. - Restock and update the brochures (all brands). -...


  • Ubi, Singapore THE SUPREME HR ADVISORY PTE. Ltd Full time $3,100 - $4,000

    Description Accounts Consultant | Full Set | Accounting Firm | Intermediate | 5 Days | UbiWorking Days and Time: 5 days 9am-6pmWorking Location: Ubi (Oxley Bizhub)Salary: $3,100-$4,000 + Transport Reimbursement + Performance BonusJob Responsibilities: Perform regular Bookkeeping and Accounting services, Taxation work, quarterly GST, Payroll services rendered...


  • Ubi, Singapore The Supreme HR Advisory Full time $3,100 - $4,000

    Description Accounts Consultant | Full Set | Accounting Firm | Intermediate | 5 Days | UbiWorking Days and Time: 5 days 9am-6pmWorking Location: Ubi (Oxley Bizhub)Salary: $3,100-$4,000 + Transport Reimbursement + Performance Bonus Job Responsibilities Perform regular Bookkeeping and Accounting services, Taxation work, quarterly GST, Payroll services rendered...

  • Service Maintenance

    2 weeks ago


    Ubi, Singapore One Vogue Pte Ltd Full time

    Job Responsibilities: - Schedule and perform retrofits on automatic door parts, including mechanical, electrical, and electronic components. - Conduct site checks on automatic entrances, troubleshoot and diagnose issues, and recommend parts to users as needed. - Provide detailed site reports to clients for work completion purposes and perform testing,...


  • Ubi, Singapore THE SUPREME HR ADVISORY PTE. Ltd Full time $3,100 - $4,000

    Description Accounts Consultant (Intermediate)Salary: $3,100 - $4,000 + Transport Reimbursement + Performance Bonus Working Days: 5 days | 9am-6pm Working Location: Ubi Job Responsibilities Perform regular Bookkeeping and Accounting services, Taxation work, quarterly GST, Payroll services rendered to external clients (preparation of full set of accounts...