Customer Service Executive
4 days ago
Why join us?
- Be part of a passionate and supportive team that values continuous improvement.
- Enjoy a friendly workplace culture
- Opportunities for career growth and professional development.
About the Role :
We are seeking a proactive and customer-oriented Customer Service Executive to join our Client,one of the distributors of luxury and electric cars in Singapore.
What you'll doing :
- Work with the aftersales team to create and implement action plans to enhance customer experience.
- Review customer feedback and complaints to identify areas for improvement.
- Monitor and track customer satisfaction scores (NPS, CSI) to ensure service quality standards are met.
- Prepare simple reports on service quality and share ideas for improvement.
- Support and implement customer delight initiatives and engagement programmes.
- Recommend ways to improve processes and ensure consistent service delivery.
Job Requirements :
- At least Diploma or Degree in any discipline.
- Strong communication and problem-solving skills.
- Positive attitude with a passion for customer service.
- Prior experience in automotive or customer service will be an added advantage.
How to Apply:
Interested candidates, please submit your updated resume by using Quick Apply button
We regret to inform that only shortlisted candidates will be informed.
Yip Seow Thung
Registration Number: R
EA License No: 18C902
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