Interview Executive

1 week ago

Central Region, Singapore PERSOL Full time $25,000 - $35,000 per year

Job Specification

  • Location: Novena, Islandwide deployment
  • Contract Duration: 4 months, yearly renewable
  • Working Hours: 5 days across Mon - Sun, 12pm - 9pm, subject to roster up to 44 hours per week

Job Description

  • Conduct survey interviews via field visits to collect timely and reliable data for statistical information
  • Reach out to the respondent to assist them to complete the survey
  • Schedule interview appointments with respondents
  • Compile, record, input survey returns and data accurately into the system
  • Conduct verification to ensure completeness and accuracy of data collected
  • Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
  • Explain survey objectives to respondent
  • Interpret survey questions to help respondents' comprehension
  • Respond to queries from respondents in a professional manner
  • Ensure that the given KPI are being met based on the project timeline

Job Requirement

  • Minimum 'A' levels qualification or equivalent.
  • Equipped with work experience in survey operations, sales, or customer service role.
  • Applicants with call center background, direct sales and customer fronting will be advantageous.
  • Able to handle objections and complaints and proficiently de-escalate these cases.
  • Proficient in Microsoft Excel and internet usage.
  • Effective team player but also an efficient individual contributor.
  • Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.

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