Executive (Call Interviewer)

3 days ago

Central Region, Singapore PERSOL Full time $3,000 - $6,000 per year

Mon-Fri Office hour 10am-7pm, up to 44 hours per week

$3,000

Novena

4 months


• Conduct interviews with selected Singaporeans online or via calls. Ensure submissions via manual collection of the completed survey data are keyed into the system.


• Perform daily updates of call outcomes using Excel files assigned to them.


• Work closely with team-mates on assigned respondents to attain surveys completion.


• Handle objections from selected respondents in terms of survey participation professionally and politely.


• Update daily report accurately to account for productivity and surveys attainment.


• Perform data cleansing for rejected surveys data after submissions due to errors and ambiguities done during

collection phase.


• Diligently input case notes into system for each respondent to allow future reference and follow up

action plans. i.e. call outcome, refusal to participate in survey etc.


• Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.


• Attain key performance indicators (KPI) established.


• Perform any other ad-hoc duties as assigned.

Requirements:


• At least 'A' levels qualification or equivalent.


• Equipped with work experience in survey operations, sales, or customer service role.


• Those without the academic qualifications will be considered with relevant work experience.


• Applicants with call center background, direct sales and customer fronting will be advantageous.


• Able to handle objections and complaints and proficiently de-escalate these cases.


• Proficient in Microsoft Excel and internet usage.


• Effective team player but also an efficient individual contributor.


• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.


• Only Singaporeans may apply.

Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO We regret to inform only shortlisted candidates will be notified.

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