Client Account Manager

3 days ago

Central Region, Singapore The Production House SG Pte Ltd Full time $60,000 - $80,000 per year

Key Responsibilities

Client Relationship & Account Servicing

  • Act as the primary contact point for clients, providing excellent account servicing and support.
  • Build and maintain strong client relationships through consistent communication and trust.
  • Understand client needs and propose suitable events or account solutions.
  • Manage client expectations, feedback, and ensure high satisfaction levels.

Event Management

  • Plan, coordinate, and execute client events from start to finish.
  • Prepare proposals, budgets, event schedules, and post-event evaluations.
  • Liaise with vendors, suppliers, and internal teams to ensure smooth events delivery.
  • Oversee on-site event operations and resolve any issues promptly.

Project & Financial Management

  • Prepare project costings, quotations, and manage budgets effectively.
  • Ensure projects are delivered on time, within scope, and within budget.
  • Handle billing, invoicing, and follow-up on client payments.
  • Track KPIs and prepare performance reports for clients and management.

Collaboration & Teamwork

  • Work closely with creative, production, and logistics teams to deliver quality work.
  • Provide guidance and support to junior staff where required.
  • Uphold company standards, policies, and procedures.

Requirements

  • Diploma/Degree in Events Management, Business, Marketing, Communications, or related field.
  • 3–5 years of relevant experience in account servicing and/or events management.
  • Strong organizational, multitasking, and project management skills.
  • Excellent communication and presentation abilities.
  • Proficient in MS Office (Word, Excel, PowerPoint); knowledge of project management/event tools is advantageous.
  • Able to work under pressure and meet tight deadlines.
  • Willingness to work evenings/weekends as required for events.

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