Account Manager

3 days ago


Central Region, Singapore PERSOL Full time $104,000 - $130,878 per year

Key Responsibilities:

  • Client Relationship Management:

    Build and maintain strong, long-term relationships with key clients, ensuring consistent communication and understanding of their evolving needs.
  • Strategic Account Planning:

    Develop and execute account plans that align with client goals and service offerings, identifying opportunities for upselling and cross-selling.
  • Project Coordination:

    Collaborate with internal teams to ensure seamless delivery of outsourcing solutions, meeting client expectations and project timelines.
  • Performance Monitoring:

    Track and report on account performance metrics, client satisfaction, and service delivery quality. Proactively address issues and implement improvements.
  • Contract & SLA Management:

    Oversee contract renewals, negotiations, and compliance with service level agreements (SLAs).
  • Market Intelligence:

    Stay informed about industry trends, competitor activities, and client market dynamics to provide strategic insights and recommendations.

Qualifications & Skills:

  • Bachelor's degree in IT, Business, Marketing, or related field (MBA preferred).
  • 5+ years of experience in account management, preferably in Outsourcing or BPO environments.
  • Proven track record of managing large accounts and delivering client success.
  • Strong interpersonal, negotiation, and presentation skills.
  • Ability to analyze data and generate actionable insights.
  • Proficiency in CRM tools and Microsoft Office Suite.

Interested candidate please click "APPLY" to begin your job search journey

We regret to inform that only shortlisted candidates will be notified.

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PERSOLKELLY Singapore Pte Ltd


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