Executive, International Operations

7 days ago

Bendemeer, New South Wales, Singapore IHH Healthcare Full time $40,000 - $60,000 per year

The Role

Working location: Bendemeer Working hrs: 42hrs/ week (Rotated 3 shift) Deliver excellent customer service and manage the needs of our customers (patients, insurers, brokers and partners) through various communication channels such as phone, email and Case Tracker

Key accountabilities


• Demonstrate an understanding of all key clients' policies, schemes and billings procedures
• Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
• Manage cases with a view to moving them forward in the best interests of the member and client as per company protocols
• Work harmoniously with fellow operations staff and members of the medical team in the coordination of patient care and benefits determination with our clients.
• To be the first point of contact for members, clients and colleagues from other regions.
• Ensure incoming calls are answered promptly, appropriately and courteously.
• To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
• Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
• Ensure continuity of service delivery by answering all queries in a timely, efficient and professional manner.
• Carry out any other reasonable duties as requested by the manager.
• Co-operate with management in its fulfilment of its contractual obligations.

Qualifications & Experience


• Must be willing to work as part of a 24/7 shift pattern including weekends and public holidays. Operational requirements may require flexibility in working hours, rostering and shift length.
• May be rotated to be 24/7 On-Call for emergency escalation.

Additional Information

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