Revenue Operations Specialist

The Revenue Operations Specialist is responsible for managing the company's subscription lifecycle, billing, and revenue processes end-to-end. This role ensures billing accuracy, data integrity, and compliance across the order-to-cash cycle while driving improvements in efficiency, automation, and adoption of new processes. Working closely with Finance, Sales, and the Digital Transformation teams, the Specialist plays a key role in ensuring revenue operations run smoothly and evolve with the business.

Key Responsibilities

Revenue Operations & Billing Management

• Own and manage the full billing cycle, from subscription setup through invoicing, adjustments, payments, and credit memos.
• Ensure accuracy, timeliness, and compliance in all revenue-related activities.
• Proactively identify and resolve discrepancies in invoices, payments, or customer accounts.

System Ownership & Optimisation

• Act as the primary administrator for the subscription and billing platform, maintaining product catalogs, rate plans, and pricing rules.
• Drive continuous system improvements, automation, and process enhancements.
• Collaborate with support teams to implement upgrades, integrations, and governance controls.

Revenue Reporting & Analytics

• Produce and maintain financial and operational reports, including revenue recognition, billing performance, and trend analysis.
• Partner with Finance to provide insights into revenue drivers and support forecasting.
• Ensure data integrity and accuracy across billing and reporting systems.

Change Management & Adoption

• Support rollout of new pricing models, billing rules, and system enhancements by preparing user communications, training materials, and process documentation.
• Act as the change agent to help Finance and business stakeholders adapt smoothly to new revenue processes.
• Monitor adoption, gather feedback, and suggest improvements to maximize efficiency and user acceptance.

Cross-Functional Collaboration

• Serve as the main point of contact for Finance, Sales, and Digital Transformation teams on all revenue operations matters.
• Support product launches, pricing updates, and commercial initiatives with accurate configuration and revenue impact assessments.
• Provide guidance and training to business users on billing and revenue processes.

Governance, Compliance & Audit

• Maintain compliance with internal policies, financial controls, and data-handling standards.
• Prepare system and process documentation for audits and reviews.
• Ensure audit trails and approval processes are embedded into all revenue operations.

Qualifications & Skills

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field.
• Fresh graduates or candidates with up to 2 years of IT experience, preferably with exposure to finance operations, accounting, or systems administration; strong IT foundation with basic understanding of finance/accounting processes is a plus.
• Comfortable learning and managing complex systems; prior exposure to billing, ERP, or financial systems is a plus.
• Strong analytical mindset with high attention to detail and problem-solving ability.
• Strong communication and collaboration skills across Finance and technical teams.
• Interest in change management, process adoption, and driving operational improvements.