System Access Request

Job Description:

The SAR Coordinator is responsible for managing and facilitating the end-to-end System Access Request (SAR) process across operational, maintenance, and project-related activities. This includes reviewing and validating requests, converting approved SARs into System Update Change Orders (SUCOs), and assigning them to the appropriate stakeholders for action. The role ensures all SARs are properly raised, tracked, and approved in line with company policies, compliance requirements, and security standards. Acting as the central point of coordination, the SAR Coordinator works closely with requestors, managers, reviewers, and senior management to achieve timely approvals, maintain audit-ready records, and support continuous process improvement.

• Serve as the primary contact for initiating, tracking, and closing SARs.
• Review SAR submissions for accuracy, completeness, and compliance with internal requirements.
• Assign SAR IDs for each request and maintain the SAR Master List for ISO audit purposes.
• Draft and submit SARs for regular preventive maintenance (PM) activities with all required details.
• Convert SARs into System Update Change Orders (SUCOs) and assign them to the relevant stakeholders for further action.
• Coordinate with requestors, line managers, change reviewers, and senior management to secure timely approvals.
• Create hotline case IDs and maintain accurate documentation for each SAR.
• Track SAR progress, proactively escalate delays, and provide regular updates to stakeholders.
• Organize and archive SAR documents for easy reference and audit readiness.
• Provide simple status reports and updates on SAR activities when requested.
• Support periodic user access reviews and access recertification exercises.
• Contribute to process improvements to streamline SAR handling and approval workflows.
• Ensure confidentiality, compliance, and adherence to security policies in all SAR-related activities.
• Prepare process flow diagrams to document and standardize the SAR process.

Requirements:

• Diploma or Degree in Information Technology, Engineering, Business Administration, or a related field.
• Prior experience in IT administration, change management, or coordination roles preferred.
• Strong organizational and coordination skills with attention to detail.
• Excellent communication and interpersonal skills to engage multiple stakeholders.
• Basic understanding of IT security, access controls, and change management principles.
• Proficiency in Microsoft Office and workflow/ticketing systems.
• Strong stakeholder management and follow-up capabilities.
• Ability to manage multiple requests and priorities effectively.
• High sense of accountability, confidentiality, and compliance awareness.
• Problem-solving mindset with the ability to resolve process issues and minimize delays.