Call Centre Agent

3 days ago

Central Region, Singapore Private Advertiser Full time $3,000 - $6,000 per year

Call Centre Agent

Reporting to the Call Centre Manager, the incumbent will be responsible to:-

  • Answer all incoming calls quickly and efficiently and connect to the respective guest or department.
  • Log-in guests' request, channel them to the relevant department for action and follow-up on status of job completion.
  • Oversee wake up calls process.
  • Report on any faculty telephone lines and monitor television channel connection.

Requirements

  • At least 1 year of work experience in a similar capacity in Hotel Industry.
  • Energetic, proactive, self-driven, highly motivated and has excellent interpersonal and communication skills.
  • Adaptable, determined and be someone who wants to be in a fast-paced environment that promotes changes and drive for achievements.
  • Knowledge of Opera System would be an added advantage.

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