contact centre agent

2 days ago

West Region, Singapore Terra Systems Pte Ltd Full time $4,000 - $6,000 per year

COMPANY INTRODUCTION

Since our incorporation in 2003, Terra Systems has become the performance and value leader in IT systems integration as well as contact centre services, offering customized, efficient, and cost-effective solutions to corporates and government agencies. Visit us today at terra.systems

JOB DESCRIPTION – CONTACT CENTRE AGENT

The CONTACT CENTRE AGENT (employed by Terra Systems Pte Ltd) will be working in a dynamic, fast paced Contact Center environment. You will be responsible for handling a diverse range of enquiries from members of public (MOPs). You will endeavour to provide a high level of service to MOPs, supported by the Terra management team. A team player and a champion for customer happiness, you will go the extra mile to delight MOPs with insightful and accurate answers.

Hiring Entity: TERRA SYSTEMS PTE LTDJob Title:CONTACT CENTRE AGENT

Type of Role: FULL TIME, TEMPORARY, WORK FROM OFFICELocation: SINGAPORE (Labrador Tower)

ROLES AND RESPONSIBILITIES

· Attend to enquiries, feedback & complaints via feedback forms, emails, calls, and live chat platforms

· Resolve MOP's queries efficiently and within stipulated datelines

· Liaise with external stakeholders with regards to enquiries and feedback

· Escalate issues to the relevant internal line units and see to their resolution

· Practice the no wrong door policy and warm transfer MOPs to the correct government agency

· Contribute regularly to the Knowledge Management System

· Participate in daily systems testing to ensure a high level of systems uptime

· Any other ad-hoc duties as assigned by your Supervisor and Team leader

· Candidates with relevant experience will be considered for TEAM LEADER

· Candidates with good performance may be transferred to our other contact centres after the project

Two Shifts Available:

· Day Shift: 9am – 9pm

· Night Shift: 9pm – 9am

To work on alternate days including weekends and public holidays

REQUIREMENTS

· Available immediately

· Singapore Citizens Only (due to requirements for security clearance)

· At least TWO (2) years of working experience in roles related to CUSTOMER SERVICE or CONTACT CENTRES.

· Should be computer literate with the ability to deliver excellent customer service experience and able to provide and capture information in an efficient and accurate manner.

· Should be able to communicate fluently, whether verbal or written, in English.

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