Associate, Contact Centre

2 days ago

Central Region, Singapore FARRER PARK HOSPITAL PTE. LTD. Full time $30,000 - $40,000 per year

Job Description:

  • Answer incoming calls and emails in a polite and timely manner that is in-line with FPH service standards.
  • Understand the requirements of the caller and provide accurate information about FPH and going the extra mile in assisting all enquires.
  • Re-direct or transfer calls to the appropriate departments.
  • Respond to caller's needs and deal with difficult situation in a professional and service-oriented manner.
  • Assist with the requests or resolve problems for FPH customers.
  • To manage RSVPs and the enquires for FPH Public Forum/Talks from different channels (calls/e-mails).
  • Support Code Blue Activation during medical emergencies.

Job Requirements:

  • Able to perform night shifts. (3 shifts)
  • GCE 'O' Level and above.
  • 1 to 2 years of call centre experience, preferably in a healthcare setting environment.
  • Excellent command of English and a second language.
  • Excellent communication and customer service skills, with good telephone etiquettes.
  • Meticulous with attention to details.
  • Mature, analytical and able to work under pressure.
  • Familiar with basic medical terminology.

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