Contact Centre Executive, 4.2K

COMPANY INTRODUCTIONSince our incorporation in 2003, Terra Systems has become the performance and value leader in IT systems integration as well as contact centre services, offering customized, efficient, and cost-effective solutions to corporates and government agencies. Visit us today at terra.systemsJOB DESCRIPTION – CONTACT CENTRE AGENTThe CONTACT...

What is your mission?You'll help us deliver excellent service to our partner brands by performing these tasks:Develop and implement training policies, procedures, and programs.Design and develop relevant training modules based on individual/departmental/company needs.Development, delivery and assessment of in-house programs.Responsible for evaluating the...

**Responsibilities**: - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and resolve complex feedbacks which...

**Responsibilities**: - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and resolve complex feedbacks...

Reaching Out To You: HL Assurance Pte. Ltd. ("HLAS") is a licensed general insurance company in Singapore, a subsidiary of Hong Leong Financial Group Berhad ("HLFG") and a member of the Hong Leong Group.Quality & Training Specialist, Contact CentreJob Responsibilities:Reporting to the Head of Contact Centre, you shall be responsible to:Manage and assess the...

Job Description: As part of Group Contact Centre, the Senior / Customer Service Associate's key role is to provide Contact Centre services, such as handling of general enquiries, appointment scheduling requests, to patients and the public. You are expected to work in a fast-paced environment and be challenged with navigating complex healthcare needs....

Job Description:Maintaining a positive, empathetic, and professional attitude toward customers.Responding promptly to customer inquiries on general and transactional enquiriesCommunicating with customers through various channels.Acknowledging and resolving customer requests.Customer outreach to encourage the use of digital services.Consistently deliver high...

**Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower - Prepare statistics and reports - Share and broadcast updates to the team - Execute new workflows, improvement initiatives and changes - Conduct periodical training for CSAs if required - Handle feedbacks from internal and external parties by conducting...

As a Centre Leader/Principal, you will be responsible for developing strategic plans and structures to foster a culture of care and trust, mentoring, collaborative professionalism and continuous learning within the Centre. You will manage and improve Centre operations and strive for programme excellence by establishing robust processes in strategic areas....

Job Description:Answer incoming calls and emails in a polite and timely manner that is in-line with FPH service standards.Understand the requirements of the caller and provide accurate information about FPH and going the extra mile in assisting all enquires.Re-direct or transfer calls to the appropriate departments.Respond to caller's needs and deal with...