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Trainer | Contact Centre | East

2 weeks ago

East Region, Singapore TDCX Singapore Full time $60,000 - $120,000 per year

What is your mission?

You'll help us deliver excellent service to our partner brands by performing these tasks:

  • Develop and implement training policies, procedures, and programs.
  • Design and develop relevant training modules based on individual/departmental/company needs.
  • Development, delivery and assessment of in-house programs.
  • Responsible for evaluating the effectiveness of training modules in line with the strategic plan of raising capabilities and developing talents to reinforce our people effectiveness.
  • Evaluate the effectiveness of existing training programs and provide recommendations for improvement.
  • Conduct Training Needs Analysis and develop programs to improve existing staff performance.
  • Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Who are we looking for?

  • Candidate must possess at least a Diploma or Bachelor's Degree in any field.
  • Preferable with 3 years of working experience in a training role within a contact centre or similar customer service setting, thorough understanding of government policies and procedures relevant to the contact centre's operations.
  • Demonstrated experience in developing and delivering training programmes and content for new hires, existing staff, and upskilling initiatives.
  • Proficiency in instructional design and adult learning principles.
  • Strong communication and presentation skills, with the ability to convey complex information clearly and concisely.
  • Expertise in utilising various training methodologies (e.g. train the trainer) and technologies to facilitate rapid learning and knowledge retention.
  • Able to synthesis various new/updated programmes into comprehensive training resources (e.g. presentations, handouts, e-learning module).
  • Excellent verbal and written communication skills in English and the language of supporting market.

Additional Information:

  • Working Location: Bedok
  • Working Hours: 8:30am to 6pm (Mondays to Fridays)
  • Training provided

*Only shortlisted candidates will be notified.