Customer Service Associate, Group Contact Centre

**Responsibilities**: - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and resolve complex feedbacks...

Deliver excellent customer service to callers by understanding caller's needs - Provide timely, accurate and appropriate information and assistance to address caller's enquiries - Book or reschedule appointments based on caller's request - Coordinate and liaise with other departments in the institutions to ensure requests are followed up and...

**Responsibilities**: - Supports the Institution Lead to oversee and manage the operations by: - Assisting in leave and roster planning and manages roster of staff for daily operations - Preparing documents for annual budgeting cycle and monitor budget utilization - Sharing and broadcasting updates to the team - Manage and resolve complex feedbacks which...

**Responsibilities**: - Monitor performance real-time and manage resources / deploy manpower - Prepare statistics and reports - Share and broadcast updates to the team - Execute new workflows, improvement initiatives and changes - Conduct periodical training for CSAs if required - Handle feedbacks from internal and external parties by conducting...

**Job description** - Reports to Contact Centre Team Lead - Handle customer service hotline and provide the first level of support from multiple Channels - Resolve customer queries efficiently and escalate problems/issues promptly. - Follow Standard operating procedures closely. - Work as a team and ensure that the contact center service level is...

**Position Overview**: Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the Nation's development of its human resource. We are looking for a dynamic member to join our family as an Associate/Senior Associate, HR &...

**Job description** - Reports to Contact Centre Team Lead - Handle customer service hotline and provide the first level of support from multiple Channels - Resolve customer queries efficiently and escalate problems/issues promptly. - Follow Standard operating procedures closely. - Work as a team and ensure that the contact center service level is...

**Position Overview**: Science Centre Singapore is dedicated to the promotion of interest, learning and creativity in science & technology through imaginative and enjoyable experiences, and to contribute to the nation's development of its human resource.**Essential Job Functions**: The Associate, Financial Accounting and Analysis, supports the department in...

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. DSV is a global supplier of transport and logistics services number four biggest in the world. We have offices in more than 80 countries all over the world and an...

**About Tutelage Learning Centre** Our mission is to help our students develop a love and passion for their studies and work towards co-building a better future for them. If you are a motivated, high achieving individual seeking a challenging and rewarding position, this is the job for you! **Job responsibilities** - Ability to deliver a professional and...