
Senior / Service Team Leader, Group Contact Centre
3 days ago
**Responsibilities**:
- Monitor performance real-time and manage resources / deploy manpower
- Prepare statistics and reports
- Share and broadcast updates to the team
- Execute new workflows, improvement initiatives and changes
- Conduct periodical training for CSAs if required
- Handle feedbacks from internal and external parties by conducting investigation and service recovery
**Job Requirements**:
- Diploma in any discipline
- At least 2-3 years of experience in the healthcare industry, contact centre environment and/or service related industry
- 2 years of experience in leading a team of staff
- Exhibit Good interpersonal and communication skills
- Customer centric and service oriented
- Able to multi-task and work under a stressful environment
- Strong communication skills in English and Mother Tongue
- Able to read and write fluently in English
- Willing to work on rotating shifts, including PHs and weekends
Pay: $2,500.00 - $3,500.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Parental leave
Schedule:
- Day shift
- Early shift
- Holidays
- Late shift
- Night shift
- Shift system
- Weekend availability
Supplemental pay types:
- 13th month salary
- Overtime pay
- Performance bonus
**Education**:
- Local Polytechnic Diploma (preferred)
**Experience**:
- Call center: 2 years (preferred)
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