Senior / Customer Service Associate, Group Contact

18 hours ago


Jurong East, Singapore BGC Group Pte Ltd Full time

Deliver excellent customer service to callers by understanding caller's needs
- Provide timely, accurate and appropriate information and assistance to address caller's enquiries
- Book or reschedule appointments based on caller's request
- Coordinate and liaise with other departments in the institutions to ensure requests are followed up and resolved

**Requirements**:

- Minimum Diploma in any discipline. (Fresh graduates are welcomed)
- Preferably 1 to 2 years’ experience in healthcare industry, contact centre environment and/or service related industry
- Able to communicate fluently in English and Mother Tongue
- Able to read and write fluently in English
- Pleasant and cheerful personality with good interpersonal skills
- Able to adapt to fast pace working environment
- Computer literate and good typing skills
- Able to multi-task and work under a stressful environment
- Willing to work on rotating shifts, including PHs and weekend

**Others**
- 3 shifts
- Multiple locations: Jurong East & Choa Chu Kang

**Job Type**: Permanent

**Salary**: $2,800.00 - $3,200.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Parental leave

Schedule:

- Early shift
- Late shift
- Shift system
- Weekend availability

Supplemental pay types:

- 13th month salary
- Performance bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Customer service: 1 year (preferred)



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