
Regional Customer Service Manager
11 hours ago
You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.
**Job Scope**:
- Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy.
- Monitor and analyze customer feedback and current processes for areas of improvement; implement action plans and allocate resources accordingly.
- Set and approve targets for the functions within the Asia customer service hub, ensuring their achievement.
- Manage the customer service organization to deliver outstanding service, meeting or exceeding customer commitments.
- Provide regular reports on customer service performance to senior management and handle escalations.
- Ensure compliance with relevant regulations and standards related to customer service.
- Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
- Lead the customer service team through coaching and performance management to foster a positive environment, encouraging employee retention and satisfaction.
**Requirements**:
- 10 years of experience in B2B customer service, preferably in manufacturing or trading industry
- 3 years of customer service team management experience, covering multiple countries
**Job Types**: Full-time, Permanent
**Salary**: $6,000.00 - $8,000.00 per month
**Benefits**:
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
- Performance bonus
- Yearly bonus
-
Assistant Manager
2 days ago
Jurong, Singapore GECO Asia Full time**Assistant Manager - Regional Customer Management**: We are looking for a dedicated, ambitious and self-driven Assistant Manager who will take the responsibility on the Regional Customer Management. **Job Requirements and Qualification**: - Possess a Diploma / Bachelor’s degree in IT / relevant field with strong focus on Project Management. - Strong...
-
Regional Inventory Manager
2 weeks ago
Jurong East, Singapore McGraw Hill LLC. Full timeOverview: McGraw Hill is committed to providing learning solutions across the globe. With offices in Asia, Europe, North America, South America, and Australia, our International team impacts students and teachers around the world. Our intuitive and engaging products are available in nearly 60 languages! As a global team member, you will engage in unique...
-
Information Technology Client Services
2 weeks ago
Jurong East, Singapore Oaktree Consulting Full timeThe client is a well-known leader (manufacturing industry / Oil & Gas / Chemicals Gas) with a presence around the globe in more than 10 locations. Be responsible for leading the local IT teams across the SEA+I region to deliver exceptional IT client services to our group companies. You will be the technology champion who can provide the roadmap and drive...
-
Regional Account Manager
2 weeks ago
Jurong, Singapore Drew Marine Full time**Job Summary**: The Regional Account Manager is a senior commercial role responsible for leading Drew Marine’s sales efforts across a defined geographic region. This position is accountable for driving profitable growth through strategic management of key customer relationships, execution of regional sales plans, and disciplined opportunity management via...
-
Customer Service Executive
11 hours ago
Jurong East, Singapore Liebherr-Singapore Pte Ltd Full time**What We Offer** Experience the Liebherr Culture and Belief of “One Passion. Many Opportunities.” Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation. We offer a competitive starting salary along with comprehensive medical and dental benefits. Additional perks include two-way transportation provided...
-
Regional Study Coordinator
11 hours ago
Jurong East, Singapore Labcorp Full timeIn this role you will be responsible for managing clinical projects to ensure the successful delivery of all lab services, including kits shipment, sample testing and sample management of a clinical study for the Asia region - Act as regional liaison between Labcorp Central Lab Services (CLS) Global Study Manager and various CLS departments involved in the...
-
Customer Service Officer
2 days ago
Jurong East, Singapore Yamato Transport (S) Pte Ltd Full time**Specific Responsibilities**: - To be responsible for day to day management of all aspects of customer service. - Able to handle large volume of calls daily. - Support sales and operation team to execute daily activities and meet objectives associated with all tasks assigned. - Promote excellent customer service and ensure satisfaction is delivered...
-
Jurong East, Singapore Valvoline Global Full time**Why Valvoline Global Operations?** Valvoline Global is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world’s first branded motor oil, claiming our position as The Original Motor Oil. As an affiliate of Aramco, one...
-
Customer Service
18 hours ago
Jurong East, Singapore System 7 Technology Pte Ltd Full time $30,000 - $60,000 per yearMaintain operation of system dashboard/portal and ensure customers get high quality service and satisfaction.System monitoring and administrations works.Respond swiftly to calls when activated and investigate disturbances.Respond immediately to all enquiries concerning season applications, refund matters, and/or change of particulars and resolve all...
-
Regional Business Development Manager
19 hours ago
Jurong East, Singapore MTC Consulting Pte. Ltd. Full time $60,000 - $80,000 per yearSalary up to $8,000 + Attractive benefitsMonday to Friday, 8.30am to 5.30pmGlobal MNCOur client is a world leader in innovating and manufacturing automatic and manual hardware for doors and windows in addition to developing building management systems and building safety technology.Market Expansion: Identify and develop new business opportunities across...