Regional Customer Service Manager

6 days ago


Jurong East, Singapore Kingfisher HR Solutions Group Full time

You will be working with a Germany based electrical manufacturer. They have presence in more than 40 countries. You will be managing the regional customer service.

**Job Scope**:

- Develop and execute a comprehensive customer service strategy for the Asia region aligned with the company's overall business strategy.
- Monitor and analyze customer feedback and current processes for areas of improvement; implement action plans and allocate resources accordingly.
- Set and approve targets for the functions within the Asia customer service hub, ensuring their achievement.
- Manage the customer service organization to deliver outstanding service, meeting or exceeding customer commitments.
- Provide regular reports on customer service performance to senior management and handle escalations.
- Ensure compliance with relevant regulations and standards related to customer service.
- Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
- Lead the customer service team through coaching and performance management to foster a positive environment, encouraging employee retention and satisfaction.

**Requirements**:

- 10 years of experience in B2B customer service, preferably in manufacturing or trading industry
- 3 years of customer service team management experience, covering multiple countries

**Job Types**: Full-time, Permanent

**Salary**: $6,000.00 - $8,000.00 per month

**Benefits**:

- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- 13th month salary
- Performance bonus
- Yearly bonus



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