Assistant Manager
1 day ago
**Assistant Manager - Regional Customer Management**:
We are looking for a dedicated, ambitious and self-driven Assistant Manager who will take the responsibility on the Regional Customer Management.
**Job Requirements and Qualification**:
- Possess a Diploma / Bachelor’s degree in IT / relevant field with strong focus on Project Management.
- Strong knowledge of project management frameworks and associated implementation experience.
- 4 years relevant working experience in project portfolio management and project management or PMI certification is preferred.
- Certified Scrum Master preferred with experience in leading agile scrum teams.
- Certified Project Management Professional (PMP) preferred.
- Preferably been working as a Salesforce Solutions Architect for 3 years &/or at least 6 years of professional experience in various fields of IT or business. Salesforce certification (Admin, Dev, Advanced Admin, Advanced Dev, etc) preferred.
- Experience in leading or managing IT environments as single point of accountability to the business.
- Experience in optimizing IT and business processes & ability to drive initiatives in cross-functional and international.
**Environments**
- Must have developed specifications along with partners/suppliers for solutions components preferably with Salesforce including data integration with other systems and have worked on various middleware products Informatica, Dell Boomi, Mulesoft, etc.
**Specific knowledge**
- Good knowledge in SalesForce solutions, products and various components with ample knowledge on various SaaS product
Good spoken and written English with good communication skills and cross-cultural competence.
- Good planning, excellent analytical, methodological and organizational skills.
- Ability to multitask and manage different priorities and delivers on time.
- Independent and a self-motivator; very self-reliant working style.
- Effective change management agent.
- Strategic thinking, customer orientation, team spirit and highly motivated.
- Ability to comprehend, organize and present complex issues independently.
**Job Roles and Responsibilities**:
- Responsible for the successful implementation of CRM &/or wholesale projects within region overseas markets.
- Ensure that concurrent project activities are managed within regional project scope.
- Coordinate an IT implementation team, with focus on a detailed evaluation phase, followed by a rollout phase.
- Handle all project topics related to gaps, time-line, budget, quality and risks.
- Work closely with the various stakeholders i.e. internal and externally (with suppliers) and able to handle communication with different levels in the organization.
- Ensure continuous improvement during the roll-out (lessons learnt, simplification of project methodology, tools used etc.) with Waterfall or Lean Agile methodology as baseline.
- Support all communication (steering committee, regular stakeholder communication, meetings etc.)
- Ensure that value is delivered according to requirement and expectation (both within context of local market as well as Region / RCoC).
- Coordinate all the work involved for the project and reports them on timely basis
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