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Shift Supervisor

2 weeks ago

Jurong, Singapore Baskin-Robbins Full time

**SHIFT SUPERVISOR / ASSISTANT OUTLET MANAGER**

**Job Summary**

Contributes to outlet performance by assisting the Outlet Manager in executing store operations during scheduled shift. Deploy partners and delegates tasks; team members can create and maintain the “We create magical moments to make the world a happier place” for the customer. Responsible for modelling and acting in accordance with Baskin Robbins principles.

**Key Responsibilities**
- Acts with integrity, honest and acknowledge to promote the culture, values and mission of Baskin Robbins.
- Anticipates customer and store needs by constantly evaluating environment and customer cues. Take appropriate action and provide support to ensure targets are met.
- Executes store operational policies and procedures, including those for inventory management, cash handling, labor cost control and safety & security to ensure the safety of all patrons during each shift.
- Follow all cash management and cash register policies and ensure proper cash management practices are followed by the shift team.
- Check bank-in reports of outlets to ensure daily sales takings are banked in on time.
- Resolve sales and operations issues in an effective and timely manner.
- Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.
- Maintains regular and consistent attendance and punctuality.
- Provide operational support including skills, manpower, stocks or any related deemed necessary in the event of any function, business opportunities meant to maximize Company’s topline achievement.
- In the event of you leading a store, you will assume the key responsibility of a Rank 1 with close guidance of your superior.
- Carry out any others and ad hoc duties as assigned by superior.

**Key Competencies**
- Relentless focus on the customer, understands what customer wants and how to deliver the experience.
- Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.
- Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.
- Continuously seek opportunities to improve self and others.
- Lead with trust, commitment, coach and develop junior staffs.
- Understands to drive overall business success and is accountable to prioritize and deliver quality results.

**Qualifications and Experience**
- Holds a Diploma in Hotel Management or its equivalent with a minimum of 1 year experience in supervisory or operations management in F&B or food service industry.
- Articulate and able to communicate effectively across all functions and levels.
- Demonstrate leadership in managing teams and sales/achievement driven.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: $2,000.00 - $2,500.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Health insurance
- Parental leave
- Professional development
- Promotion to permanent employee

**Experience**:

- Supervisor : 2 years (preferred)

License/Certification:

- Are you Local Singaporean? (required)

Willingness to travel:

- 25% (preferred)

Work Location: In person