Customer Service Coordinator Purchaser

2 weeks ago

Jurong East, Singapore Dana Incorporated Full time

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

**Job Purpose**:
DANA SAC SEA PT Distribution Center Singapore is looking for Customer Service Coordinator cum Purchaser to join our team. The individual will be responsible for full spectrum of sales and purchasing activities.

**Job Duties and Responsibilities**:

- Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
- Supports the order to cash process with excellence in order processing.
- Registers and processes customer orders in the system received via, electronic mail, phone or through other contact with the customer.
- Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
- Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
- Completes registering / filing / archiving of customer service-related documentation.
- Assures cooperation between customer service regarding administration of customers’ orders.
- Handle purchase order, good receive and other purchasing tasks
- Providing ad-hoc general administrative support when assigned.

**Qualification and Skills**
- 1-3 years’ work experience in customer services / order management/Logistics in distribution center
- Good intercommunication skills and able to work independently.
- Excellent negotiation and cost efficiency skills.
- Strong sense of urgency responsibility and commitment on works
- Able to adapt to fast-paced environment.
- Able to start work immediately or within short notice.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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