Customer Service Officer

5 days ago

Jurong East, Singapore iziaSG Pte Ltd Full time

IZIA is at the forefront of AI-driven digital transformation, pioneering an intelligent ecosystem that enhances everyday life, streamlines infrastructure, and automates workflows. As we expand our reach, we are looking for a dynamic and innovative Community & Social Engagement Executive to lead our brand presence, foster engagement, and build a thriving user community.

*This position is open to interns*

**Responsibilities**:
**Customer Service**:

- Reply to customer messages, answer inquiries, and provide excellent service.
- Handle customer complaints and suggestions, resolve issues promptly to enhance customer satisfaction.
- Record and organize customer feedback, analyze common issues, and provide improvement suggestions.

**Order Management**:

- Receive and process customer orders, ensuring accuracy of order information.
- Coordinate and follow up with runners to ensure orders are completed timely and accurately.
- Handle order changes and cancellations, maintaining effective communication with customers.

**Data Recording**:

- Maintain customer information and order records, ensuring data accuracy and completeness.
- Regularly compile and summarize customer service-related data to support business decisions.

**Team Collaboration**:

- Work closely with other departments to ensure customer needs are addressed in a timely manner.
- Participate in team training and meetings, share experiences and best practices to improve service quality together.

**Job Requirements**:

- Education: High school diploma or above.
- Experience: Prior experience in customer service is preferred.

**Skills**:

- Excellent communication and coordination skills; patient, detail-oriented, and able to handle emergencies.
- Proficient in Microsoft Office (Word, Excel, etc.).
- Strong team spirit, proactive attitude, and high sense of responsibility.

**Language**:

- Good command of both Chinese and English.

**Company Benefits**:

- Competitive salary and benefits package
- Regular training and career development opportunities
- Friendly and collaborative working environment
- Employee health and wellness programs

Pay: $2,500.00 - $3,500.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Parental leave

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

Work Location: In person

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