Customer Service Officer
2 weeks ago
IZIA is at the forefront of AI-driven digital transformation, pioneering an intelligent ecosystem that enhances everyday life, streamlines infrastructure, and automates workflows. As we expand our reach, we are looking for a dynamic and innovative Community & Social Engagement Executive to lead our brand presence, foster engagement, and build a thriving user community.
*This position is open to interns*
**Responsibilities**:
**Customer Service**:
- Reply to customer messages, answer inquiries, and provide excellent service.
- Handle customer complaints and suggestions, resolve issues promptly to enhance customer satisfaction.
- Record and organize customer feedback, analyze common issues, and provide improvement suggestions.
**Order Management**:
- Receive and process customer orders, ensuring accuracy of order information.
- Coordinate and follow up with runners to ensure orders are completed timely and accurately.
- Handle order changes and cancellations, maintaining effective communication with customers.
**Data Recording**:
- Maintain customer information and order records, ensuring data accuracy and completeness.
- Regularly compile and summarize customer service-related data to support business decisions.
**Team Collaboration**:
- Work closely with other departments to ensure customer needs are addressed in a timely manner.
- Participate in team training and meetings, share experiences and best practices to improve service quality together.
**Job Requirements**:
- Education: High school diploma or above.
- Experience: Prior experience in customer service is preferred.
**Skills**:
- Excellent communication and coordination skills; patient, detail-oriented, and able to handle emergencies.
- Proficient in Microsoft Office (Word, Excel, etc.).
- Strong team spirit, proactive attitude, and high sense of responsibility.
**Language**:
- Good command of both Chinese and English.
**Company Benefits**:
- Competitive salary and benefits package
- Regular training and career development opportunities
- Friendly and collaborative working environment
- Employee health and wellness programs
Pay: $2,500.00 - $3,500.00 per month
**Benefits**:
- Additional leave
- Flexible schedule
- Health insurance
- Parental leave
Schedule:
- Monday to Friday
Supplemental Pay:
- Performance bonus
Work Location: In person
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