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Service Centre Agent

2 weeks ago

NorthEast Region, Singapore TERRA SYSTEMS PTE. LTD. Full time $2,200 - $26,000 per year

TERRA SYSTEMS PTE. LTD. is hiring a Full time Service Centre Agent role in Hougang, Singapore. Apply now to be part of our team.

Job summary:

  • Looking for candidates available to work:
  • Monday: Morning, Afternoon
  • Tuesday: Morning, Afternoon
  • Wednesday: Morning, Afternoon
  • Thursday: Morning, Afternoon
  • Friday: Morning, Afternoon
  • 2-3 years of relevant work experience required for this role
  • Working rights required for this role
  • Expected salary: $2,200 - $2,600 per month
  • This role is an urgent hire

COMPANY INTRODUCTION

Since our incorporation in 2003, Terra Systems has become the performance and value leader in IT systems integration as well as contact centre services, offering customized, efficient, and cost-effective solutions to corporates and government agencies. Visit us today at terra.systems

JOB DESCRIPTION – CONTACT CENTRE AGENT

The CONTACT CENTRE AGENT (employed by Terra Systems Pte Ltd) will be working in a dynamic, fast paced Contact Center environment. You will be responsible for handling a diverse range of enquiries from members of public (MOPs). You will endeavour to provide a high level of service to MOPs, supported by the Terra management team. A team player and a champion for customer happiness, you will go the extra mile to delight MOPs with insightful and accurate answers.

Hiring Entity:TERRA SYSTEMS PTE LTD

Job Title:CONTACT CENTRE AGENT

Type of Role:FULL TIME, PERMANENT, WORK FROM OFFICE

Location:SINGAPORE (New Industrial Road - Tai Seng)

ROLES AND RESPONSIBILITIES

· Attend to enquiries, feedback & complaints via feedback forms, emails, calls, and live chat platforms

· Resolve MOP's queries efficiently and within stipulated datelines

· Liaise with external stakeholders with regards to enquiries and feedback

· Escalate issues to the relevant internal line units and see to their resolution

· Any other ad-hoc duties as assigned by your Supervisor and Team leader

REQUIREMENTS

· Available immediately

· Singapore Citizens Only (due to requirements for security clearance)

· At least TWO (2) years of working experience in roles related to CUSTOMER SERVICE or CONTACT CENTRES.

· Should be computer literate with the ability to deliver excellent customer service experience and able to provide and capture information in an efficient and accurate manner.

· Should be able to communicate fluently, whether verbal or written, in English.