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Customer Service Agent
2 weeks ago
Your Opportunity to Shine
As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO. From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and everything in between — ensuring every experience is smooth, welcoming, and professional.
If you're ready to be part of a team that keeps things running smoothly on the ground, we'd love to hear from you
What You'll Be Doing as a Customer Service Agent:
- Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
- Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
- Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
- Recommend and implement programs to support customer needs
- Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
- Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
- Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
What You'll Bring to the Team:
- A High School Diploma, GED, or equivalent qualification
- A valid Class 3 driver's license and confidence behind the wheel
- Strong English skills (B2 level or equivalent) to communicate clearly and professionally
- Great people skills — friendly, courteous, and customer-focused
- Flexibility to work shifts and adapt to a dynamic schedule
- A calm, can-do attitude under pressure and in fast-paced situations
- Previous experience in aviation or hospitality is a big plus — but not a must
- A team-first mindset with a passion for delivering excellent service
- Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)
Why Jet?
- Attractive salary along with a full suite of employee benefits
- Grow your career in a fast-paced, multinational work environment
- A collaborative team that fosters creativity and proactive problem-solving
