Customer Service Agent

2 weeks ago

NorthEast Region, Singapore Jet Aviation (Asia Pacific) Pte Ltd Full time $40,000 - $80,000 per year

Your Opportunity to Shine

As a Customer Service Agent, you'll be the friendly face passengers and crew rely on throughout their journey at our Jet Aviation FBO. From arrival to departure, you'll be the go-to person for service requests, questions, feedback, and everything in between — ensuring every experience is smooth, welcoming, and professional.

If you're ready to be part of a team that keeps things running smoothly on the ground, we'd love to hear from you

What You'll Be Doing as a Customer Service Agent:

  • Provide the best possible levels of service to our customers in a welcoming, friendly and respectful manner – make the customer feel at home
  • Increase customer satisfaction by understanding their needs and by responding to inquiries and complaints promptly, fairly and efficiently
  • Provide product and service information to customers and identify upselling opportunities to maintain and increase income streams from customer relationships
  • Recommend and implement programs to support customer needs
  • Attend to handling requests, carry out pre-flight and post-flight administrative tasks and assist flight crews and customers with various service requirements
  • Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
  • Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

What You'll Bring to the Team:

  • A High School Diploma, GED, or equivalent qualification
  • A valid Class 3 driver's license and confidence behind the wheel
  • Strong English skills (B2 level or equivalent) to communicate clearly and professionally
  • Great people skills — friendly, courteous, and customer-focused
  • Flexibility to work shifts and adapt to a dynamic schedule
  • A calm, can-do attitude under pressure and in fast-paced situations
  • Previous experience in aviation or hospitality is a big plus — but not a must
  • A team-first mindset with a passion for delivering excellent service
  • Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

Why Jet?

  • Attractive salary along with a full suite of employee benefits
  • Grow your career in a fast-paced, multinational work environment
  • A collaborative team that fosters creativity and proactive problem-solving

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