Customer Service Executive
20 hours ago
**About the role**
The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.
**What you will be doing**
- Answer all incoming calls promptly and politely
- Respond to customer enquiries promptly
- Handle all air import shipment activation with interface with multiple parties (internal and external customer/stakeholders) on shipment requirements
- Check on AWB/HAWB and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
- Obtain charges approval from customer / overseas agent before shipment delivery
- Provide flight details and feedback to customer on freight status timely
- Ensure import custom formalities are executed and follow up with custom agent if not ready within the agreed KPI
- To ensure import permit utilised or cancelled before expired and job file closures within KPI
- To review the inventory list sent from warehouse team for the unattended cargoes and action accordingly
- Perform recovery to shipment arrived to Bollore warehouse with discrepancy without survey performed at terminal
- Monitor shipment arrival as well as updating shipment delays to consignee and follow up with origin stations whenever occurs
- Good understanding of customers’ SOP and shipment handling requirement by ensuring compliance prior to shipping from origin or delivery to consignee, with customer satisfaction
- Take on all other ad-hoc tasks delegated by Supervisor/Manager
**Requirements**:
- Minimum GCE ‘O’ levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous
- Possess excellent communication and interpersonal skills
- Good written and spoken English
- Able to work over-time when required
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