Customer Service Executive Cum Admin

13 hours ago

NorthEast Region, Singapore Lifestream Group Pte Ltd Full time $30,000 - $60,000 per year

Join Our Team as a Customer Service Executive Cum Administrator

Location:

Employment Type: Full-time

Lifestream Group is a leading health & wellness company committed to science-backed innovations that enhance health, vitality, and total wellbeing. Through trusted brands like LABO Nutrition and AFC Japan, we deliver award-winning products that embody excellence and uncompromising standards.

We are seeking a highly motivated and detail-oriented Customer Service Executive cum Administrator to join our dynamic team. The ideal candidate will possess a passion for online sales, exceptional customer service skills, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

  • Customer Support and Communication: Respond promptly to customer inquiries, handle inbound calls and emails professionally, and ensure high customer satisfaction.
  • Coordination and Administrative Duties: Collaborate with warehouse staff, follow management directives, and efficiently perform daily administrative tasks.
  • Supporting Retail Stores: coordinating with the retail team to support with order processing, allocating gift and marketing materials
  • Customer Order Processing: Process and follow up on customer orders, including quotations, pricing, availability, and shipment confirmations.
  • Reputation Management: Monitor and address customer reviews and feedback to maintain a positive brand reputation.

Qualifications:

  • No prior experience is required; fresh graduates are welcome.
  • 2-3 years of customer service experience is a plus.
  • E-commerce experience is a plus.
  • Strong passion for customer service with a commitment to ensuring customer satisfaction.
  • Excellent communication skills, both verbal and written, with professional telephone etiquette.
  • Meticulous in providing accurate information and adept problem-solving skills.
  • Exceptional organizational skills and attention to detail.
  • Strong work ethic, positive attitude, and genuine desire to learn
  • Minimum Diploma in any discipline.

What We Offer:

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and career advancement.
  • A supportive, collaborative, and innovative team environment.

If you are enthusiastic about FMCG customer service and want to join a company that values your contributions, please submit your resume.

We look forward to welcoming a dedicated professional to our team who will contribute to our continued success and help us provide outstanding online shopping experiences to our customers.

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