Customer Service/Admin Executive

4 days ago

Sembawang North Region, Singapore 836c40bb-9e80-4d6d-8593-85ae466a1025 Full time $40,000 - $60,000 per year

Overview
:

Lush Platters is the pioneer of luxury cheese platters and grazing tables in the Little Red Dot, offering a fresh and creative approach to catering for private and corporate events. We take pride in consistently delivering fresh, delicious, and high-quality food, paired with creative visual displays and exceptional customer service. We are looking for a Customer Service/Admin Executive to join our team and ensure the smooth running of our operations. Our location is in Senoko - near Woodlands Singapore.

Key Responsibilities:

Oversee Operations

  • Manage the day-to-day operations in the office, ensuring smooth workflow across all functions.

  • Coordinate with team members to ensure efficient event planning, logistics, and client services.

  • Assist with catering operations, ensuring high-quality standards are met.

Client and Event Management

  • Support corporate clients with event planning, organisation, and coordination, ensuring all needs are met.

  • Work closely with clients to provide personalised quotes and invoices for services.

  • Coordinate event logistics, including driver schedules and delivery arrangements, ensuring timely execution.

Financial and Administrative Duties

  • Handle quoting, invoicing, and payments, ensuring accuracy in all financial transactions.

  • Assist with basic accounting tasks such as tracking invoices and payments.

  • Perform inventory audits and monitor stock levels, ensuring all necessary supplies are ordered and replenished.

  • Assist staff with monthly expenses and claims.

Compliance and Standards

  • Ensure all operations meet company standards and comply with health and safety regulations.

  • Drive adherence to Standard Operating Procedures (SOPs), policies, and service standards across the team.

  • Regularly audit safety, hygiene, and service practices to maintain compliance with internal and external regulations.

Team Collaboration

  • Build strong working relationships with team members, other departments, and vendors to ensure smooth communication and cooperation.

Customer Care

  • Ensure excellent customer care by addressing client inquiries, resolving complaints, and delivering exceptional customer experiences.

  • Maintain a positive and professional approach when dealing with both customers and colleagues.

Requirements and Skills:

  • Proven experience in an administrative or office management role (experience in event planning is a plus).

  • Proficiency in MS Office and general office management systems and procedures.

  • Strong time management and organisational skills with the ability to prioritise multiple tasks.

  • Excellent written and verbal communication skills.

  • Attention to detail and problem-solving abilities.

  • Comfortable managing a multicultural team and fostering a collaborative environment.

  • Experience in managing budgets, quoting, and invoicing.

  • Flexibility to work rotating shifts, including weekends and public holidays as needed.

Join Our Team:

We offer a dynamic work environment and the opportunity to be part of an award-winning team known for its creative flair and dedication to quality. The position requires a 5.5-day work week, with weekend shifts on rotation.

Apply Now:

If you share our passion for creativity, food, and delivering outstanding service, send your CV to us today and take the first step towards joining our team at Lush Platters

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