Customer Solutions Support Admin

3 days ago

Sembawang, Singapore Private Advertiser Full time $40,000 - $60,000 per year

The Customer Solutions Support is responsible for providing consistent and effective resolution of customer contacts with a full range of customer requests, inquiries, and complaints as well as supporting a combination of project work and administrative duties that facilitate customer needs and requirements.

Essential Duties and Responsibilities:

  • Provide daily management of customer service to ensure that a professional interactive relationship is developed and maintained.
  • Ensure proactive steps are taken to optimize parts tracking system, maintain target inventory and meet other metric goals.
  • Helpdesk contact point for all customer related issues /escalations.
  • Remain knowledgeable about all Process stations and production schedules to support sales operation efforts.
  • Monitor accuracy of reporting and data base update for real time production and shipment schedule, analyze relevant data to determine customer service outputs.
  • Coordinate with Sales, Production and Logistics for parts turnaround availability and shipment dates
  • Schedule and coordinate customer and production schedules to complete Customer's parts delivery.
  • Resolve parts or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Works as a liaison with various departments , including but not limited to, Production, Quality, Engineering, Logistics, Order Processing, and Sales/CS to resolve order issues and/or damaged parts action requests.
  • Daily update customer E-COA and logbook, IQA, OQA into system.
  • Assist to do SAP PR/PO as and when required
  • Provide admin support
  • Any other jobs that might be assigned by manager

Educational/Certification Requirement:

  • GCE O'levels or equivalent

Work Experience :

  • Preferably with customer service experience
  • Proficiency in MS Office applications, macro modeling in Excel applications
  • Attention to details and follow-up to successful closure
  • Must be able to multi-task and able to handle all stakeholders' needs
  • Candidates with semiconductor industry background will be an advantage
  • Good communication skill
  • Customer Focus- Dedicated to meeting the expectations and requirements of internal and external customer
  • Problem Solving- Ability to solve a broad range of complex problems
  • Time Management- Well-developed planning and organizational skills including the ability to work independently, prioritize activities, meet commitments, and proactively manage time and generally manage travel and a challenging workload
  • Communication - Demonstrates clear and concise oral and written skills, can tailor communication to all audiences and able to communicate succinctly and can get messages across that have the desired effect
  • Teamwork - Must work effectively within teams and within diverse work groups
  • Technical Expertise - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment.

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