Admin Assistant cum Customer Service Officer

2 weeks ago

East Region, Singapore Capital Human Resource Management Pte. Ltd Full time $30,000 - $90,000 per year

Our Client, in the Retail Industry located in Ubi has opening for Admin Assistant cum Customer Service Officer.

  • 5 Days work week / 9.30am - 5pm
  • Excellence working environment
  • Working Location: East

Responsibilities:

Administrative & Data Entry

  • Perform accurate data entry using Excel and internal systems.
  • Create and process Transfer In (TI), Purchase Orders (PO), Sales Orders (SO), and Delivery Orders (DO).
  • Handle printing and filing of invoices systematically.
  • Check and respond to emails promptly.
  • Monitor and manage office inventory, including stationeries and supplies.
  • Assist with ad-hoc administrative tasks assigned by management.

Customer Service

  • Answer phone calls and respond to text enquiries in a professional and friendly manner.
  • Provide timely assistance to customers on dispenser issues, delivery time slots, and general enquiries.
  • Resolve customer complaints efficiently to ensure customer satisfaction.
  • Identify potential sales leads and refer to the relevant team (renewals or new sales).

Order & Schedule Management

  • Plan daily delivery schedules and allocate time slots efficiently.
  • Ensure timely and accurate order processing and fulfillment.
  • Operate and manage transactions using the Shopify POS system.

Technician & Delivery Support

  • Coordinate with technicians and delivery staff, ensuring they are equipped with the correct documents, goods, and payment tools before each job.

General Product Knowledge

  • Develop a strong understanding of the company's products and services to support customers and internal teams effectively.

Requirements


• Proficient in Microsoft Excel and basic office software.


• Good communication skills (written & spoken).


• Organized, meticulous, and able to handle multiple tasks.


• Prior experience in customer service, admin, or order processing will be an advantage.


• Team player with a positive attitude.

Qualified or interested candidates, kindly apply to us in

the FOLLOWING FORMAT to facilitate the short listing process;

Attachment of CV's in MSWORD FORMAT

Resumes please INCLUDE:

  • Personal Particulars
  • Education background
  • Work experiences in point forms
  • All Reasons for leaving
  • Current and Expected salary
  • Date of availability / Notice Period

**We regret that only shortlisted candidates would be notified.

Your Profile will be kept in our database for more career opportunities.

We wish you all the best in your job search.

Kyan Hou Shenglong

Reg No: R1435754

EA No: 19C9570

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