Customer Service Executive

1 week ago


NorthEast Singapore Bollore Logistics Asia Pacific Full time

**About the role**
The incumbent will be part of a larger team within the IFF department in providing seamless and customer-focused solutions to support the achievement of business objectives.

**What you will doing**
- Co-ordinate with overseas entities
- Knowledge of shipping terms & documents (Air & Sea, preferable)
- Prioritise responsibilities / urgency of shipments
- Exercise flexibility in shipment handling and detailed handling of shipments
- Process Jobfile closing on a monthly basis
- Investigate root-cause of incidents and service failure
- Check on AWB/BL and all other necessary shipping documents and feedback to customer and overseas agent if any discrepancy/non-compliance issue
- Check the validity on both buying and selling rates and ensure all shipment is profitable
- Obtain confirmation black & white support from Sales should it be a Commercial decision to load shipment with a negative figure.
- Check and confirm the draft debit notes from counterparts/supplier.
- Provide flight / vessel details, monitor shipments and feedback to customer on freight status timely.
- Ensure rates quoted to customers are applied correctly
- Good understanding of customers’ SOP and shipment handling requirement by ensuring compliance prior to shipping from origin or delivery to consignee, with customer satisfaction.
- Obtain charges approval from customer / overseas agent before shipment delivery
- Provide flight details and feedback to customer on freight status timely
- Ensure import custom formalities are executed and follow up with custom agent if not ready within the agreed KPI
- To ensure import permit utilised or cancelled before expired and job file closures within KPI
- To review the inventory list sent from warehouse team for the unattended cargoes and action accordingly
- Perform recovery to shipment arrived to Bollore warehouse with discrepancy without survey performed at terminal
- Take on all other ad-hoc tasks delegated by Supervisor/Manager

**Requirements**:

- Minimum GCE ‘O’ levels with 1-2 years customer service-related experience. Experience in freight-forwarding(airfreight) is advantageous.
- Good written and spoken English
- Self-discipline, initiative, responsible, independent
- Team player with good interpersonal & communication skills
- Customer service oriented

Able to work over-time when required



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