Customer Service Executive

2 days ago

Jurong East, Singapore Dana Incorporated Full time

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets - passenger vehicle, commercial truck, and off-highway equipment - Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities.

**Job Purpose**:
Dana SAC SEA is looking for Customer Service Executive to join our team. This individual will be responsible for procurement activities The position will report to Customer Service and Material Planning Manager.

**Job Duties and Responsibilities**:
ROLES & RESPONSIBILITIES
- Coordinate and process inquires with internal and external stakeholders, achieving customer expectations and deadlines
- Full order fulfilment process.
- Execute, support and monitor orders till shipment including coordination with manufacturing facilities and sub suppliers
- Use Navision to enter quotes / orders, retrieve customer information, stock status information
- Backlog management
- Monitor inventory level and propose for replenishment.
- Work closely with Application Engineers to provide customers with technical support and support during quotation / order stage
- Work closely with customer to resolve conflicts and design changes before they become signification delays
- Support Sales in close cooperation with the corresponding interface areas as production, engineering and quality
- New customer creation process.
- Liaise with Shipping dept & workshop / store on in/outward shipment
- Providing ad-hoc general administrative support when assigned.
- Qualification and Skills- At least 3 year(s) of working experience in the related field is required for this position.
- Good intercommunication skills and able to work independently.
- Excellent negotiation and cost efficiency skills.
- Strong sense of urgency responsibility and commitment on works
- Able to adapt to fast-paced environment
- Able to start work immediately or within short notice

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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