Customer Service Executive

16 hours ago

Jurong East, Singapore TracX Logis Pte. Ltd. Full time $20,000 - $40,000 per year

We are an E-commerce logistics company based in Toh Guan Road East, Jurong looking to hire full-time Customer Service Executives.

Job Responsibilities:

  • Provide sellers/partners/internal staff with friendly and professional communication during call transactions and email enquiries.
  • Provide excellent customer service and attend to partner's request of assistance.
  • Advise clear and accurate information based on sellers/partners/internal staff enquiries.
  • Handle complaints and ensure prompt and effective resolutions to meet sellers/partner/internal staff expectations.
  • Follow up on cases proactively and attentively.
  • Able to settle escalated cases within the specified limit in accordance to the company's call response policy.
  • Other ad-hoc duties as assigned.

Job Requirements:

  • Able to start immediately will be preferred
  • Prior experience in call centers is preferred but if you are willing to learn, quick to learn, and have a positive attitude, we are open to training you

Remuneration Package:

  • Basic salary: $2,050 (During Probation) and $2,350 (After Confirmation)
  • Performance Incentive (Variable Allowance): $150 monthly depending on performance appraisal
  • Attendance Incentive (Variable Allowance): $150 monthly for good attendance record (No lateness or absence)
  • Meal Allowance: $10 meal allowance for overtime exceeding 2hrs
  • Tenure allowance - Eligible after the 1st/2nd/3rd year of employment ranging from $150-$500/monthly
  • Eligible for Overtime
  • 12 days annual leave, 14 days medical, Hospitalization, Child Care leave, Paternity Leave, Marriage Leave, Compassionate Leave

Working hours: (5.5 days work week)

  • Monday-Friday: 9am - 6pm
  • Saturday: 9 am to 1 pm
  • Off Day - Sunday & Public Holiday

Please submit your updated resume through the Apply Now link for further processing.

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