Guest Services Agent

15 hours ago


East Region, Singapore Katong Holdings Pte Ltd Full time $30,000 - $60,000 per year

Join us as a Guest Services Agent (GSA) at Holiday Inn Express Singapore Katong, where you'll bring ambition, talent, and key skills to the role. As the main point of contact for our guests, GSAs are reliable, highly motivated, and multi-skilled, handling reservations, answering calls and inquiries, providing reception services, and supporting food and beverage operations throughout the hotel.

Duties & Responsibilities

  • To assist the Guest Services Leader (GSL) in the hotel's revenue growth by leveraging on the company's systems, procedures and business processes.
  • Handling Guest check out and billing in an efficient, friendly and hassle free manner.
  • Promote the Holiday Inn Express 'one team approach' and reliable service through daily communication and coordination with all team members.
  • Participate in programs that drive improvements in team member engagement and are aligned with the 'Holiday Inn Stay Real Be You' brand service behaviors.
  • Ensure own productivity and that of the team on a day-to-day basis by planning and assigning work and establishing performance and development goals as set by the GSL.
  • Contribute by participation in compliance with federal, state and local laws and safety regulations.
  • Welcoming guest to the buffet during breakfast time
  • Clear plates and set up the table during breakfast time
  • Interact with guest and assist guest to solve their issues if any
  • Ensure cutleries and plates are sufficient during breakfast
  • Respond to guest complaints and ensure corrective action to resolve their issues / concerns.
  • Check Guests In – Efficiently Greet, register and confirm guest particulars and payment details upon check in. Issue keys.
  • Check Guests Out - Print and confirm details of payment and bill for guests upon check out
  • Answer any guests' enquires practically and simply in adherence to brand standards.
  • Handle guests' complaints appropriately adhering to brand standards or direct them to GSL's.
  • Handle cashiering, payment and foreign currency exchange accurately.
  • Reliably handle all special needs and requests of guests and repeat visitors.
  • Demonstrate Brand Hearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
  • Retrieve and print Arrival/Departure Report, Backup Report and Trace Report from Opera PMS for daily room allocation.
  • Accurately Enter/Update Reservations.
  • Handle Telephone Enquires efficiently and effectively.
  • Perform in a self-sufficient way in line with business requirements.
  • Great Room - Process Guest Food and Beverage Order, Clear Tables (The Great Room).
  • Refresh Food and Beverage in The Great Room.
  • Meeting Room - Set up Meeting Room, Make Tea and Coffee, Clean Meeting Room.
  • Clean and Organize Guest Areas and Pick up debris throughout Public Areas.
  • Updating constantly on local knowledge to improve the guest experience.
  • Responsible for IHG One Rewards Enrolment & Recognition.
  • Finance/Admin (Petty Cash Processing, Purchasing, Billing).
  • Demonstrate Awareness of Occupational Health and Safety Responsibilities (OH&S) policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines.
  • Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
  • Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
  • Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
  • Support the hotel's corporate responsibility initiatives in the areas of community involvement, environment management, workplace health & safety and food safety, drive action plans as required to achieve hotel corporate responsibility objectives.
  • Perform Energy Conservation Checklists.

Qualification & Requirements:Minimum GCE 'N/O' levels and possess a positive attitude, pleasant personality, good communication skills, hotel operations and/or service experience preferred. Must be proficient in written and spoken English and basic computer literacy.

In return for your hard work, you can look forward to a highly competitive salary and benefits package, including

  • Duty Meals
  • Birthday Off
  • Medical Benefits
  • Flexi Benefits
  • Insurance Coverage
  • 25-50% F&B Discount at restaurants within IHG Singapore Hotels
  • Special Employee Rate at all IHG Hotels worldwide
  • Room to Grow Opportunities

What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Express brand belongs to the IHG family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6688 hotels in over 100 countries around the world.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.


  • Guest Services Agent

    2 weeks ago


    East Region, Singapore Katong Holdings Pte Ltd Full time $40,000 - $60,000 per year

    About the jobAre you ready to make the SMART career choice? Holiday Inn Express is the smart choice for savvy business and leisure travelers, offering a relaxed, affordable and hassle-free stay every time. Located at the heart of key business and leisure districts, every Holiday Inn Express is just steps away from dining and entertainment options. As a Team...

  • Guest Services Agent

    2 weeks ago


    North-East Region, Singapore AQUEEN HOTELS PTE. LTD Full time $18,000 - $24,000 per year

    AQUEEN HOTELS PTE. LTD is hiring a Full time Guest Services Agent role in Hougang, Singapore. Apply now to be part of our team.Job summary:Flexible hours availableExpected salary: $1,800 - $2,000 per month

  • Guest Service Agent

    2 weeks ago


    East Region, Singapore Aqueen Hotels Pte Ltd Full time $104,000 - $130,878 per year

    Accommodate hotel patrons by registering and assigning rooms to guests, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests.

  • Guest Service Agent

    2 weeks ago


    Central Region, Singapore Marina Bay Sands Pte Ltd Full time $40,000 - $60,000 per year

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesAccomplish Day to Day OperationsPrepare workstation at the start of shift and ensure all equipment and required work materials are in order.Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve...


  • Central Region, Singapore Marina Bay Sands Pte Ltd Full time $4,000 - $6,000 per year

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesCurating a non-traditional minibar, a uniquely authentic MBS experience for our guests.As a Minibar Guest Service Agent, you are responsible for the handling and receiving of all inventories. You will also be responsible to ensure that all minibar...


  • Central Region, Singapore Dao by Dorsett AMTD Singapore Full time $40,000 - $80,000 per year

    We are looking for a Guest Service Agent/ Executive to join our exciting and fast-growing company. Based at Dao by Dorsett AMTD Singapore, you have an important responsibility - but like all positions in Dao, you are not alone We are here to assist by supporting you with great practices. You will have the chance to work with a great team of people, and more...


  • Central Region, Singapore Holiday Inn Express Singapore Clarke Quay Full time $40,000 - $60,000 per year

    What's the job?Guest Services Agents (GSA)s are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently make reservations, answer calls/inquiries, provide reception services and food & beverage services throughout the hotel.They work in close coordination with all employees and outsourced staff...

  • Guest Service Agent

    2 weeks ago


    Central Region, Singapore Marina Bay Sands Pte Ltd Full time $40,000 - $60,000 per year

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesOperational RelatedWarmly welcome and engage all guests visiting the Infinity PoolShare a quick introduction of the offerings available while escorting guests to their dedicated sun bedsProvide exceptional service and create a memorable experience for...

  • Guest Service Agent

    2 weeks ago


    Central Region, Singapore Marina Bay Sands Pte Ltd Full time $2,000 - $3,000 per year

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesPerform thorough cleaning of guestrooms consists of replacing all linen and towels in the room, vacuuming and dusting, replacing guest supplies, and thorough bathroom cleaning.Notify the Housekeeping Management or the Engineering Department of any...

  • Guest Services Agent

    2 weeks ago


    Central Region, Singapore PARKROYAL COLLECTION Marina Bay, Singapore Full time $4,000 - $6,000 per year

    Duties and Responsibilities:• Attend to all incoming calls to the parties concerned in a fast, accurate and courteous manner.• Ensure that Telephone Courtesy and Techniques are put into practice.• Ensure the On-Hold Music for the call waiting guest and voicemail are in good working condition.• Regular check on One Connect / Enquiry and Dining Email....