Executive, Guest Service

18 hours ago

Central Region, Singapore The Ascott Limited Full time $30,000 - $50,000 per year

Job Description – lyf Guard (Guest Service)

Join our team as a lyf Guard, where you'll be the ultimate guest service professional and the primary point of contact for our vibrant community, embodying the essence of lyf. As the face of lyf, you'll create an inclusive and collaborative environment that guests will love. Being a lyf Guard requires exceptional multitasking skills, as you will act as the go-to person for help, recommendations, advice, simply a friendly chat. You'll be a master multi-tasker, ensuring that every guest feels comfortable, supported, and part of our fantastic lyf community.

Responsibilities

Managing Guest Experience:

· Assist lyf guests with check-in procedures.

· Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.

· Conduct property tours for new and potential lyf guests.

· Receive and promptly transmit messages to guests.

· Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.

· Promote and encourage the growth of ASR membership and lyf digital membership.

Ensure operational efficiency:

· Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).

· Adhere to corporate guidelines for all operational processes.

· Perform bookkeeping activities when required.

· Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.

· Manage walk-in inquiries, emails, and other lyf-related enquiries.

· Supervise events to ensure compliance with house rules and address any issues that arise.

· Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.

Creating an inclusive and collaborative community:

· Maintain guests' preference profiles and track their likes and dislikes.

· Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.

· Support the AOB in curating and planning the event calendar for guests.

· Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.

· Anticipate and address guests' needs to exceed their expectations.

Job Requirements

You are:

· Experience in guest service or customer-facing roles is preferred.

· Dynamic and self-motivated with strong verbal and written communication skills

· Highly organized with excellent multitasking abilities.

· Attention to detail and able to anticipate and react to the needs of guests' demands

· Knowledge of property management systems and other relevant software is a plus.

· Tech savvy, able to pick up and use new systems and technology solutions easily

· Familiarity with local attractions, services, and events.

· Ability to remain calm and composed in challenging situations.

· Flexibility to work in shifts, including weekends and public holidays.

· Customer-oriented, warm and friendly personality with a genuine passion for creating a welcoming and inclusive community atmosphere.

  • Guest Services Executive

    2 weeks ago

    Central Region, Singapore Mandarin Oriental, Singapore Full time $40,000 - $60,000 per year

    GUEST SERVICES EXECUTIVE (FRONT OFFICE/CONCIERGE)Mandarin Oriental, Singapore is looking for a Guest Services Executive (Front Office/Concierge) to join our Rooms team.Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to...

  • Guest Services Executive

    2 weeks ago

    Central Region, Singapore Paradox Clarke Quay Pte. Ltd. Full time $30,000 - $60,000 per year

    Company DescriptionParadox Singapore is an urban resort that offers guests a sophisticated yet playful blend of traditional refinement and modern elegance. Located in the vibrant river district of Clarke Quay, the hotel is perfect for those looking for a stylish home base during business travel, or a quiet sanctuary to relax and unwind. Our comfortable rooms...

  • Guest Services Executive

    2 weeks ago

    Central Region, Singapore The Pan Pacific Hotel Singapore Full time $40,000 - $60,000 per year

    We are seeking a dynamic and dedicated Guest Services Executive to join our Front Office team. This role offers a unique opportunity to work in a vibrant and fast-paced environment, where you will play a crucial role in ensuring our guests have an exceptional experience from the moment they arrive until their departure.Key Responsibilities:Welcome and assist...

  • Guest Service Executive

    2 weeks ago

    Central Region, Singapore The Standard, Singapore Full time $30,000 - $60,000 per year

    Responsibilities:Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.Review arrivals and departures and be familiar with guest profiles.Upon arrival, complete guest registration process and accommodate special requests whenever possible.Identify and anticipate guests' needs to ensure personalised service is...

  • Guest Services Executive

    2 weeks ago

    Central Region, Singapore HOTEL TRAVELTINE Full time $30,000 - $60,000 per year

    HOTEL TRAVELTINE is hiring a Full time Guest Services Executive role in Kallang, Singapore. Apply now to be part of our team.Job summary:Flexible hours available1 year of relevant work experience required for this roleExpected salary: $2,400 - $2,600 per monthBenefits:5-day work week.Birthday Leave, Celebration Leave 2 days.Duty Meals Allowance.Medical...

  • Guest Services Executive/Senior Guest Services Executive

    2 weeks ago

    Central Region, Singapore MERCURE SINGAPORE BUGIS Full time $40,000 - $60,000 per year

    Main Responsibilities·      Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.· Ensures that guests' stay at the hotel is memorable· Ensure that the manual key, guest card key, and guest room security procedures are followed.· Manages and motivates Guest Services...

  • Guest Service Executive

    1 week ago

    Central Region, Singapore Copthorne King's Hotel Singapore Full time $40,000 - $60,000 per year

    Roles & Responsibilities:OperationsTo ensure that all VIP arrival rooms are checked and amenities are replenished in the rooms prior to the guest's arrivalTo welcome and bid farewell to all VIP guestsTo develop and maintain close business contacts with house guests and to provide personalized service whenever possibleAttend to guests' requests and thoroughly...

  • Guest Services Executive

    4 days ago

    Central Region, Singapore Amara Singapore Full time $40,000 - $60,000 per year

    JOB RESPONSIBILITIES :Greet and welcome guests upon arrival.Register guests into the computer, verifying reservation, address, and credit information.Responsible for checking in guests such as registering and assigning rooms to guests.Issues access card and escorts guest to their room.Manages guests' accounts and information availability in the...

  • Executive, Guest Service

    2 weeks ago

    Central Region, Singapore The Ascott Limited Full time $35,000 - $45,000 per year

    Job descriptionYou will support the daily guest service operations in our Hotel. You will also create a pleasant and lasting atmosphere that enables guests' satisfaction and provide a sense of home away from home. You will report directly to the Guest Service Manager.ResponsibilitiesYou will:Assist guests with check-in and check-out proceduresEnsure all...

  • Guest Service Executive

    2 weeks ago

    Central Region, Singapore Hotel Traveltine Full time $30,000 - $60,000 per year

    PRIMARY OBJECTIVESTo perform check in and check out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out.To attend to all guests' enquiries and complaints and to ensure guests' satisfaction.To be smart and tidy in personal appearance.To greet and welcome all guests' with a smile and cheerful...