Guest Services Executive

1 week ago

East Region, Singapore GRAND MERCURE ROXY HOTEL Full time $40,000 - $60,000 per year

Guest Services Executive is responsible for ensuring consistent excellent customer service for all guest. They supervise and lead the Reception team to ensure the consistent delivery of memorable hotel experiences for our guest.

Duties and Responsibilities

  • Provide all guests with a friendly, accurate and efficient check-in / check-out process while following the company's policies and procedures.
  • Ensure room assignments are done in accordance to guidelines so as to ensure that room inventory are effectively managed.
  • Coordinate room status with Housekeeping Department by notifying Housekeeping of all check-out, late check-out, early check in, special requests and day use rooms.
  • Understand room status and have knowledge of room's location, types of room availability and room rates.
  • Handle guests' feedback and provide necessary service recovery. Provide courteous, prompt and tactful service to guest's complaints, inquiries and requests.
  • Perform any other duties as may be assigned by the Management.

Requirements:

  • At least 2 to 3 years of experience in a similar capacity
  • Knowledge in Opera is preferred.
  • Customer oriented with a pleasant disposition
  • Excellent interpersonal, communication and multi-tasking skills.
  • Able to work on rotating shifts, weekends and public holiday.

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