Guest Relations Executive

13 hours ago

Central Region, Singapore CUBE HOSPITALITY PTE. LTD. Full time $35,000 - $45,000 per year

About the role

Join the dynamic team at CUBE HOSPITALITY PTE. LTD. as a Guest Relations Executive / Officer. In this full-time position based in the Central Region, you will be the friendly face welcoming guests and ensuring their stay is exceptional. With a focus on customer service and hospitality, this role is vital in delivering an outstanding experience for all who visit.

What you'll be doing

  1. Greet guests warmly and provide a seamless check-in/check-out process
  2. Respond promptly and courteously to guest queries and requests
  3. Maintain exceptional levels of cleanliness and organisation in all guest-facing areas
  4. Assist with luggage handling, room allocations, and other front desk duties
  5. Communicate effectively with the wider hotel team to ensure guest needs are met
  6. Identify and address any issues or concerns raised by guests
  7. Promote the hotel's facilities, services and special offers to guests
  8. Contribute to a positive and welcoming team environment

What we're looking for

  1. Previous experience in a guest-facing role within the hospitality industry
  2. Strong interpersonal and communication skills to interact with guests and colleagues
  3. Ability to multitask and prioritise to provide efficient and attentive service
  4. Excellent problem-solving and conflict resolution skills
  5. Passion for delivering exceptional customer service
  6. Flexible and able to work shifts, including weekends and public holidays
  7. Proficient in English, with the ability to communicate in other languages an advantage

What we offer

At CUBE HOSPITALITY PTE. LTD., we are committed to supporting our employees' growth and development. You'll enjoy a competitive remuneration package, opportunities for career progression, and access to various employee wellness initiatives. Join our dynamic team and be part of delivering an outstanding hospitality experience.

Apply now for this exciting Guest Relations Executive / Officer role with CUBE HOSPITALITY PTE. LTD.

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