Customer Relations Executive

11 hours ago

Central Region, Singapore Marina Bay Sands Pte Ltd Full time $40,000 - $80,000 per year

Job Summary

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

  • Provide excellent and delightful service to casino guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).
  • Conduct guided MBS Casino familiarization tours for guests.
  • Introduce programs (with the relevant terms and conditions) to potential Paiza players.
  • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
  • Provide personalized service and establish close rapport with assigned patrons.
  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests' feedback and with objective to enhance the service standards for guests.
  • Assist with execution of Special Events and Promotions.
  • Ensure compliance with the organization's guidelines and regulations when carrying out work duties.
  • Perform all other ad hoc duties as and when required.

Job Requirements

Education & Certification

  • Diploma in hospitality or related field preferred

Experience

  • Prior experience in Sales or Customer Service role preferred.
  • Fresh Graduate / Candidates with no relevant work experience are welcome to apply.

Other Prerequisites

  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
  • Must be fluent in Mandarin and English as the successful candidate will be required to liaise with Mandarin and English speaking guests. Other Asian dialects or languages will be viewed favorably
  • Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

  • Customer Relations Executive

    2 weeks ago

    Central Region, Singapore Kinokuniya Book Stores of Singapore Pte Ltd Full time $40,000 - $80,000 per year

    The JobCustomer Service & Support· Act as the primary point of contact for customer enquiries, requests and feedback, across all platforms, ensuring prompt and professional responses.·  Provide accurate information on company's products, services, promotions, and policies.·  Manage service recovery efforts and ensure thorough follow-up until issues...

  • Customer Relations Executive

    2 weeks ago

    Central Region, Singapore WOOS.H GROUP Full time $33,600 - $45,600 per year

    WOOS.H GROUP is hiring a Full time Customer Relations Executive role in Downtown Core, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonSaturday: Morning, AfternoonSunday:...

  • Executive - Customer Relations

    2 days ago

    Central Region, Singapore Cycle & Carriage Industries Pte Ltd Full time $40,000 - $80,000 per year

    Joining C&C is a distinctive opportunity to develop your career within a successful organization where everyone respects each other and enjoys working together. We recognize your performance in both tangible and intangible ways, by providing you development opportunities and making you feel respected. The Opportunity As an Email Agent in our Customer...

  • Customer Relations Executive

    2 weeks ago

    Central Region, Singapore Marina Bay Sands Pte Ltd Full time $4,000 - $6,000 per year

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job SummaryResponsible for assisting casino guests during their visit to Marina Bay Sands (MBS).Job ResponsibilitiesProvide excellent and delightful service to casino guests and assist them with their needs and requests.Assist guests with their trip arrangements and...

  • E-commerce & Customer Relation Executive

    2 weeks ago

    Central Region, Singapore Pasona Singapore Pte. Ltd. Full time $4,000 - $6,000 per year

    Position: E- Commerce & Customer Relation Executive (Job ID: 19853)Tanjong PagarHybrid work arrangementBasic + AWS + VBJob Description:Customer Relation ManagementRespond to customer enquiries professionally and promptly via Zendesk and social media platforms (e.g., Instagram, Facebook).Handle customer feedback, complaints, and product-related...

  • Customer Relations Executive

    2 weeks ago

    North-East Region, Singapore Eu Yan Sang (Singapore) Pte Ltd Full time $40,000 - $60,000 per year

    Eu Yan Sang Singapore is seeking a passionate and service-oriented Customer Relations Executive to join our Customer Relations team. In this role, you will act as the first point of contact for customers across our diverse sales channels — including retail, e-commerce, wholesale, e-marketplaces, and social media platforms. You will respond to customer...

  • Customer Relations Executive

    2 weeks ago

    East Region, Singapore SIGMA GROUP Full time $33,600 - $45,600 per year

    SIGMA GROUP is hiring a Full time Customer Relations Executive role in Bedok, Singapore. Apply now to be part of our team.Job summary:Flexible hours availableNo experience required for this roleExpected salary: $2,800 - $3,800 per month

  • Customer Relation Executive

    1 week ago

    Central Region, Singapore HiArt Pte Ltd Full time $42,000 - $72,000 per year

    Job ResponsibilitiesAttend to walk-in customersRespond to customers' enquiries, messages and email promptly and professionallyManage collection of course fees and handle day-end closingHandle students'enrolment, refund and discontinuation mattersSchedule classes for teachersHandle complaints and provide appropriate solutions to customersFollow up with...

  • Customer Relations Officer

    11 hours ago

    Central Region, Singapore SAFRA National Service Association Full time $30,000 - $40,000 per year

    Main / Key Responsibility(ies)Operations in slot machine rooms.Ensuring security measures are in place, regulations and house rules are adhered to.Responsible for internal and external audits.Meeting targets relating to slot machine revenue.Requirements:Minimum with Secondary School qualifications.Specializing in Customer Service or related experience would...

  • Guest Relations Executive

    11 hours ago

    Central Region, Singapore CUBE HOSPITALITY PTE. LTD. Full time $35,000 - $45,000 per year

    About the role Join the dynamic team at CUBE HOSPITALITY PTE. LTD. as a Guest Relations Executive / Officer. In this full-time position based in the Central Region, you will be the friendly face welcoming guests and ensuring their stay is exceptional. With a focus on customer service and hospitality, this role is vital in delivering an outstanding...