Guest Relations Executive

4 days ago

Central Region, Singapore The Loco Group Pte Ltd Full time $40,000 - $60,000 per year

Guest Relations Executive

Who are we?

Super Loco Group is Singapore's leading Mexican restaurant group, with a focus on festive and fun dining experiences. We want to grow, and we want energetic, ambitious team members to grow with us

Who are you?

You're an energetic, outgoing team player, with good communication skills, a willingness to learn and a passion for restaurants.

What will you be doing?

You will work alongside an energetic team to charm, surprise and delight our customers, and give them a memorable experience in our restaurants.

  • Welcoming and guiding guests with warmth and professionalism, ensuring a smooth arrival, seating, and overall dining experience.
  • Managing reservations and walk-ins using our booking system, coordinating with the floor team to optimise table flow and minimise waiting times.
  • Handling guest enquiries and feedback, providing clear information and service recovery with a positive, solution-oriented attitude.
  • Supporting daily operations such as call handling, lost-and-found, feedback logging, and assisting with pre-shift prep and communication.
  • Being a brand ambassador, sharing menu highlights, promotions, and events confidently to enhance the guest experience and build loyalty.
  • Coordinate and manage private events

What will you get?

  • A competitive monthly salary
  • Additional performance incentives up to $250
  • Comprehensive medical and dental insurance
  • Paid annual leave and Birthday leave
  • Staff meal and transport
  • The opportunity to develop and grow with the company

What's next?

  • We will contact you to arrange a quick chat over the phone.
  • If it goes well, we'll introduce you to your line manager, and if you hit it off you've got the gig

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